ACCORDION GROUP: Troubleshoot my SumUp Go card reader

Is your SumUp Go card reader not working? Here is how you can solve common card reader issues.

Troubleshoot my SumUp Go card reader

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SumUp Bookings is an online scheduling tool and booking system to manage your business calendar. Set it up now and let your customers book appointments right away.

Bookings

Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

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Tap to Pay

Learn how to protect yourself from APP fraud and phishing, and what to do if you’ve been a victim.

Fraud prevention

Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap-to-pay-on-iphone

Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

Remote payments

Stay organised and keep an eye on your ins and outs with SumUp's helpful reports. Find out how to access, export and send all your reports here.

My Reports

My reports

SumUp Invoices is designed to make sending invoices quick and easy. Discover how to send invoices, manage customer lists and import product catalogues.

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SumUp Invoices

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

Accepting payments

The SumUp Terminal is the all-in-one device that allows you to take orders, accept payments, print receipts and access your Business Account. 

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Terminal

SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile, and manage employee profiles.

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Business management

From setting up your Air card reader to accepting payments and issuing receipts, here's everything you need to make the most of your Air.

SumUp Help Centre Plus Icon

Air card reader

Your SumUp profile puts you in control. Learn how to sign up for SumUp, edit your profile, and use all its features to unlock your business's potential.

My profile

Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

Solo

Solo card reader

You can create an online store with SumUp to start selling your products online. Simply add your products and start sharing your store with customers.

Online Store

Find out everything you need to know about staying secure with SumUp, including maintaining privacy and dealing with chargebacks and retrieval requests.

Security privacy

Security & privacy

The SumUp POS Lite is a countertop point of sale system that pairs with your SumUp Card Reader so you can easily accept payment all in one place.

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SumUp POS

Understand your payouts with details on how long it takes to receive payouts with SumUp, and create payout reports to keep track of your money.

My Payouts

Get off to the best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

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Pricing and order

Discover how to use the SumUp Go card reader. From setting up your SumUp Go to accepting and refunding payments, here's how to make your SumUp Go work for you.