Retrieval requests are basic requests for more information about a transaction.
We’ll notify you of any retrieval requests related to your profile. Simply check the requirements for retrieval requests and send the information to us and we’ll pass it on to the cardholder’s bank.
If practical, it’s advisable to contact your customer directly to resolve the issue before a potential chargeback is initiated.
Fraud reports, also known as fraud notifications, are when a bank notifies us that a customer’s card has been reported as lost, stolen, counterfeited, or fraudulently used. No money will be requested at this point, but the chances of a chargeback are very high.
We’ll notify you of the fraud notification. If the option is available to you, contacting the customer to resolve the issue without the need for a chargeback would be beneficial.