How do I know the invoice has been paid?

Once you’ve sent an invoice, your customer will see a summary of the invoice (items, prices, etc.) as well as a payment button.

From the email, your customer can either pay the invoice directly by clicking on "Pay this invoice" or by downloading the invoice as a PDF and clicking on the link inside the invoice. Both options will direct your customer to the online payment terminal where they will be prompted to enter their credit card details and click on "Pay XX".

Once your customer has completed the payment, the invoice status will change to “Paid”. You and your customer will be notified about the status of the payment via email.

Note:

You can add an automatic payment reminder for overdue invoices while creating an invoice. Alternatively, you can also resend or reshare invoices and invoice payment links.

How to amend the payment status

If your customer decides to pay using an alternative method, e.g., cash or bank transfer, you can easily amend the status of the payment.

Amend invoice payment status on my SumUp profile

  1. On your SumUp profile, click the "Invoices" tab.

  2. Select the relevant invoice followed by “Add payment”.

  3. If applicable, input a description and select the date that the invoice was paid.

  4. Click “Save” to ensure that the invoice changes from “Sent” or “Viewed” to “Paid”.

Amend invoice payment status on the SumUp App

  1. On the SumUp App, select "Invoices" on the Home screen.

  2. Click on the relevant invoice.

  3. Select the relevant invoice and tap “Add payment”.

  4. Afterwards, select the date that the invoice was paid by clicking on “Payment date”, then “Save”. The status of the invoice will now change from “Sent” or “Viewed” to “Paid”.