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Business Account & card

Recover Business Account payments

If you transferred money by mistake and want your money back, you can attempt to recover it in some cases. Here’s how.

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Business Account payment limits

Check the limits for sending transfers with the Business Account and card payment limits for online and in-store with the SumUp Card.

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Set up Strong Customer Authentication

Strong Customer Authentication (SCA) verifies online payments or transfers to prevent fraudulent payments. Here’s how to set it up.

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What's the Business Account?

Manage your money in one convenient place with the SumUp Business Account. Send and receive transfers and receive next-day payouts for transactions with SumUp.

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Transfer money with my Business Account

Send one off or recurring payments with your Business Account quickly and easily to other GBP accounts in the UK to help manage your finances.

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Change my PIN

Reset and enter a new PIN to maintain the security of your card if you forget your PIN or think it may have been compromised.

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Request a chargeback

By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.

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Replace my SumUp Card

Order a replacement SumUp Card and cancel your existing one in a few quick clicks if you've lost your card or if it's about to expire.

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Order a SumUp Card

You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.

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Add money to my Business Account

Add money to your Business Account by either changing your payout settings or transferring money directly from another account.

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Set up my Business Account

Complete setup for your account and customise your preferences to get the most out of your Business Account.

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Check my Business Account payment status

Check the status of card payments or upcoming and sent transfers with your Business Account to stay on keep an eye on where your money is.

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What does the Business Account cost?

It’s free to open a Business Account and we don’t charge for payments or transfers.

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What are expenses?

Track VAT and monitor spending for bookkeeping purposes by saving business expense details to help manage your expenses all in one place.

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Add my card to a wallet app

Add your card to a wallet app so you can make in-person payments with your card via your smartphone or device.

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Cancel my SumUp Card

Permanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.

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Temporarily freeze my SumUp Card

Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.

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Check my account balance

View your Business Account's current balance to keep track of your money.

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SumUp Card delivery

Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.

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Open a Business Account

Sign up for a Business Account with SumUp and start managing your money in one convenient place.

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My SumUp Card didn't arrive

If it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks.

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Download account detail statements

Get a PDF copy of your account details containing key information about your account, such as account holder name, bank, address, account number and sort code.

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Activate my SumUp Card

Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.

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Find my Business Account details

Check your account details, including where to find your account number and sort code, so you can receive transfers to your Business Account.

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Track my transfer

Get confirmation that your transfer has made it to the recipient or get an update on where your money is by requesting a transfer tracer.

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Declined SumUp Card payments

Why was your SumUp Card payment declined? Check out these common causes of card payment failure and see what you can do to correct the issue.

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Unsuccessful transfers

Failed or delayed transfers may be caused by a number of things. Check the following common causes of transfer issues to find out how to prevent future issues.

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Download balance statements

SumUp doesn’t provide paper statements, instead, you can check and download balance statements on your SumUp profile. It’s quick, easy and kinder to the trees.

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Verify my Business Account

Confirm your identity to unlock your Business Account so you can start using it and help to secure it against fraudulent activity.

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Cancel upcoming transfers

Stop upcoming transfers before the money leaves your Business Account. Always check with creditor's before cancelling transfers to avoid penalties.

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Download transfer confirmations

Get proof of payment by exporting a PDF transfer statement with key transfer details, such as current status, transfer amount, date, recipient and sender details.

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Save Business Account contacts

Save account details for those you regularly send money to with your Business Account. Edit contacts or remove them entirely to keep your contact list updated.

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What’s a virtual card?

Virtual cards work just like regular cards, except instead of having a physical card, your card is accessed and used via the SumUp app.

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File an expense

Create an expense to track your business’s spending and to help with VAT reporting. Payments made with your Business Account are added automatically.

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Match payments to expenses

Add details of the payment method you used to an expense, including how much you paid, when you paid and if the payment was split into multiple payments.

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Save supplier details

Create a directory of your suppliers so you can link expenses to suppliers without re-adding the details each time.

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What’s Confirmation of Payee?

Confirmation of Payee (CoP) checks the account details of a transfer's recipient to ensure money is sent to the right place.

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