Support

Business Account & card

Schedule transfers with the Business Account

Set up recurring payments or schedule transfers to be sent at a later date with the SumUp Business Account and take the stress out of making payments.

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Business Account: Download transfer confirmations

Obtain proof of payment when your send a transfer with your SumUp Business Account by downloading transfer statements as a PDF.

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Transfer money with my Business Account

Send money with your Business Account quickly and easily to other EUR accounts within SEPA to help manage your finances.

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Add money to my Business Account

You can add money to your SumUp Business Account by either changing your payout settings or transferring money directly from another account.

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Check my Business Account transfer status

Once set up, you can quickly and easily check the status of your Business Account transfers. Here's how it's done.

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What's the SumUp Business Account?

The SumUp Business Account allows you to receive next day payouts while also offering a way to keep your business and personal money separate.

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Request a chargeback

By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.

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Recover Business Account payments

How do I get my money back? Recovering payments is only possible in specific circumstances. Here’s what you need to know.

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Manage my contact list with the Business Account

Save the contact details of people you regularly send money to with the SumUp Business Account so you don't have to add the details repeatedly. Afterwards, you can quickly edit and delete contacts too.

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My SumUp Card didn't arrive

If it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks. Here's how.

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Cancel my SumUp Card

Permanently cancel your SumUp Card if you don't want it. This is not for cancelling lost cards, instead scroll to the bottom for instructions on reordering.

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Temporarily freeze my SumUp Card

Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.

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SumUp Card limits

There are payment limits on your SumUp Card to protect you should it be lost or stolen. Find out what these limits are and how you can change them.

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Pay in instalments with the Business Account

Discover how to split payments into manageable instalments with the SumUp Business Account. Split a payment, get your money back and repay it gradually.

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SumUp Card: Strong Customer Authentication

Strong Customer Authentication (SCA) provides an additional level of security for each transaction and helps to prevent fraud. Here's how to set up Strong Customer Authentication with SumUp.

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SumUp Card: Change my PIN

If for any reason you need to change your SumUp Card PIN, you can do so easily on your SumUp profile.

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SumUp Card fees

There are no up-front or monthly costs for the card, however there are some withdrawal fees if you surpass your monthly limit. Here's what you need to know.

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Order a SumUp Card

You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.

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Check my Business Account balance

We all like to know how much money we have in our account. With that in mind, here’s how you can quickly check the balance of your SumUp Business Account.

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Activate my SumUp Card

Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.

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SumUp Card: Delivery

Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.

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Business Account: Download account statements

SumUp doesn’t provide paper statements, instead, you can check and download account statements on your SumUp profile. It’s quick, easy and kinder to the trees.

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Business Account: Unsuccessful transfers

There are a couple of reasons why your Business Account money transfer might not work. Find out what causes transfers to fail and what you can do about it.

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Recover my SumUp Card payment

Chargebacks allow you, the cardholder, to challenge illegitimate payments and recover your money. Discover when you can request a chargeback and how the chargeback process works.

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What's the SumUp Card?

Your SumUp Card is a prepaid Mastercard that allows you to make card payments online and in person and withdraw cash using money from your Business Account.

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Cancel upcoming transfers

Cancel scheduled transfers to stop upcoming payments before the money leaves your account. Always check with your creditor before cancelling transfers to avoid penalties.

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Replace my SumUp Card

Lost your SumUp Card? Cancel your SumUp Card and order a replacement card with a few quick clicks if yours is lost, stolen or damaged.

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Business Account: Transfer limits

There are some limits to the amount of money you can send with your Business Account. You can contact Support to change these limits.

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SumUp Card: Unsuccessful transactions

Why was your SumUp Card transaction declined? Check out these common causes of card transaction failure and see what you can do to correct the issue.

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What is Split Payments?

Free up funds for your business by splitting payments into instalments. Receive your payment amount back with SumUp Split Payments then pay it back bit by bit.

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Receive money with the Business Account

Easily receive payments with your SumUp Business Account. Discover where to find your account details, share them and start receiving transfers.

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