Support

Business Account & card

SumUp Card fees

There are no up-front or monthly costs for the card, however there are some withdrawal fees if you surpass your monthly limit. Find out more here.

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What's the SumUp Card?

Your SumUp Card is a prepaid Mastercard that allows you to make card payments online and in person and withdraw cash using money from your Business Account.

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Business Account: Unsuccessful transfers

There are a couple of reasons why your Business Account money transfer might not work. Find out what causes transfers to fail and what you can do about it.

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What is Split Payments?

Free up funds for your business by splitting payments into instalments. Receive your payment amount back with SumUp Split Payments then pay it back bit by bit.

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Pay in instalments with the Business Account

Discover how to split payments into manageable instalments with the SumUp Business Account. Split a payment, get your money back and repay it gradually.

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What's the SumUp Business Account?

The SumUp Business Account allows you to receive next day payouts while also offering a way to keep your business and personal money separate.

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Recover payments with the Business Account

How do I get my money back? Recovering sent payments is only possible in specific circumstances. Here’s what you need to know.

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Business Account: Download account statements

SumUp doesn’t provide paper statements, instead, you can check and download account statements on your SumUp profile. It’s quick, easy and kinder to the trees.

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Receive money with the Business Account

Easily receive payments with your SumUp Business Account. Discover where to find your account details, share them and start receiving transfers.

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SumUp Card: Strong Customer Authentication

Strong Customer Authentication (SCA) provides an additional level of security for each transaction and helps to prevent fraud. Here's how to set up Strong Customer Authentication with SumUp.

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Business Account: Download proof of transfers

Obtain proof of payment when your send a transfer with your SumUp Business Account by downloading confirmation of a transfer as a PDF.

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Check my Business Account transfer status

Once set up, you can quickly and easily check the status of your Business Account transfers. Here's how it's done.

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Transfer money with my Business Account

Send money with your Business Account quickly and easily to other EUR accounts within SEPA to help manage your finances.

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Business Account: Transfer limits

There are some limits to the amount of money you can send with your Business Account. You can contact Support to change these limits.

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SumUp Card: Unsuccessful transactions

Why was your SumUp Card transaction declined? Check out these common causes of card transaction failure and see what you can do to correct the issue.

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Add money to my Business Account

You can add money to your SumUp Business Account by either changing your payout settings or transferring money directly from another account.

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SumUp Card: Chargebacks

Chargebacks allow you, the cardholder, to challenge illegitimate payments and recover your money. Disputing a payment isn’t straightforward, so here’s what you need to know about when and how to request a chargeback.

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Order a SumUp Card

You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.

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Check my Business Account balance

We all like to know how much money we have in our account. With that in mind, here’s how you can quickly check the balance of your SumUp Business Account.

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Manage my contact list with the Business Account

Save the contact details of people you regularly send money to with the SumUp Business Account so you don't have to add the details repeatedly. Afterwards, you can quickly edit and delete contacts too.

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Block my SumUp Card

For your peace of mind, we've made it easy to temporarily deactivate your SumUp Card and unblock your card again later. In more serious cases, you can also permanently block your card and get a replacement.

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SumUp Card: Change my PIN

If for any reason you need to change your SumUp Card PIN, you can do so easily on your SumUp profile.

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Activate my SumUp Card

Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.

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SumUp Card: Delivery

After the order is placed, your SumUp Card is sent to production, personalized and shipped straight to you. Here are the details of when your SumUp Card will arrive.

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SumUp Card limits

There are payment limits on your SumUp Card to protect you should it be lost or stolen. Find out what these limits are and how you can change them.

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