Set up my Solo
We’ve created a handy step-by-step guide to setting up your Solo that takes you from unboxing to ready to start accepting payments. Once you’re ready, there’s also a guide on how to accept payments.
Settings and features
Tap or drag down the downward-pointing arrow at the top of your Solo’s screen. From here, you can access a variety of features and settings for your Solo.
The "About" section contains information about your Solo and SumUp profile, including your Merchant ID, the device’s serial number, and your current software version.
You can also log out of your SumUp profile from here by selecting "Log out" and then hitting "Log out" again to confirm.
Here, you can change display brightness and choose how long your Solo will remain unlocked while not in use.
You can also amend your Solo's standby settings here.
Click "Languages" to select your Solo’s operating language.
From here you can check your current software version and download updates to keep your Solo running at its full potential.
Toggle the Wi-Fi "On/Off" switch to "On" and connect to a Wi-Fi network to switch to a Wi-Fi connection. Switch the Wi-Fi to "Off" to re-connect to a mobile network via the unlimited data SIM card.
An internet connection is required for the Solo to process payments. For more information, including some troubleshooting tips, check out our guide on connecting your Solo to the internet.
The Solo lets you view your past transactions and check transaction statuses. You can then choose to refund transactions directly from your Solo or send receipts. It also includes the option to filter transactions by date, time and amount to help you find exactly what you’re looking for.
Tap the downward-pointing arrow at the top of the screen.
Select "Sales history".
Pick a transaction from the list to view transaction details and payout details.
Choose the relevant transaction in your "Sales history".
Tap "Transaction successful" to view the transaction and associated options.
Tap “Refund” at the bottom of the screen.
Enter the refund amount and hit "Issue refund".
Confirm the refund by entering your SumUp password.
You’ll see a confirmation screen, simply tap the arrow button or the "x" in the top corner to return to the selected transaction.
You can enable Smart Tipping under the “Tipping” section by simply switching the toggle to “On”. Smart Tipping offers dynamic tipping options for customers to choose from based on the transaction amount or the option to add a custom tip amount.
Find out more about tipping with SumUp here.
You can charge your Solo using the included 2.0 USB type C cable or charging cradle. The Solo can continue to accept transactions while charging.
Standby and turning the Solo off
Your Solo has a standby mode and can be woken up or put to sleep with a short tap to the power button. You can choose how long your Solo remains active for as follows:
Select "Settings" on the main drop down menu.
Choose "Display & Brightness".
Select your preferred time under "Auto-lock". Alternatively, select "Never" to disable standby mode.
To turn your Solo off, hold the power button for a couple of seconds until the option to shut down pops up on the screen. Tap “Shut down” again to confirm.