What to do if my card reader is lost or stolen
Get in touch with our Support team if your card reader is lost or stolen. They can place a block on the card reader and the included SIM to prevent any possibility of fraudulent use.
All the data on your 3G reader is password-protected by your profile, so it’s important not to share your password with anyone.
Ensuring data stays safe
In short, none of the information stored on your 3G Card Reader is high risk. However, if someone accesses your profile, they may be able to view information, including your:
Business name and address
Sales history, including the location at which transactions took place
If you’ve sent a receipt to yourself using your card reader, it’s also possible that some cardholder information may be visible, such as:
The last 4 digits of the card number
This is no more information than is typically available on a standard receipt and not enough to conduct fraudulent activity. All other sensitive information is immediately encrypted during transactions by the device for your protection.
Replacing a card reader
You can buy a replacement card reader in our shop, available via your SumUp profile. Be sure to keep a copy of your invoice to send to your insurance company.