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Restricted businesses

As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.

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Activate my profile

Once you’ve signed up, you’ll need to activate your SumUp profile to start taking payments. Activating your profile is quick and easy. Here’s how it’s done.

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Change my bank details

You can easily change the bank account details associated with your SumUp profile. Here's how.

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How do transaction limits work?

Check out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.

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Verify my SumUp profile

For legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the €5,000 pre-verification limit.

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Customise my receipts

With just a few clicks, you can tailor your SumUp receipts to suit your business and make your receipts instantly recognisable.

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Change or reset my password

Your password is the key to your SumUp profile. But what happens if you've forgotten your password? Or maybe you need to change your password for security reasons. Here's all you need to know.

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My SumUp profile

Your SumUp profile, along with the app, is the centre of your SumUp universe. From here you can access all the features and settings you need to keep your business running smoothly.

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Upload documents on my SumUp profile

On occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.

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Bank account compatibility

There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.

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Employee profiles

Employee profiles allow you to create a separate profile for each employee so you can compare individual sales histories and manage access to certain features.

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Customise my business name on my customers’ bank statements

Edit your billing descriptor to change how transactions with your business appear on customer bank statements.

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How to amend my business details

Keeping your business details up to date is not only crucial for your customers' receipts but also a legal requirement. In this article, you’ll find out how to change your business details and your bank details.

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Close my SumUp profile

We'll be sorry to see you go, but if you really must leave, here's how you can permanently close your SumUp profile.

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How to sign up for SumUp

This is the place for all the information you need to sign up for SumUp in one quick and easy guide.

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How to amend my personal details

Keeping your personal details up to date is both crucial for your customers' receipts and also a legal requirement. Here's all the information you need to change your personal details.

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