TAB GROUP: Refund transactions

Payments should always be refunded to the original payment card unless you have explicit agreement from the cardholder to refund in another way.

Refunds to the original payment card

Third-party technical limitations mean it may not be possible to process refunds for certain transactions that are more than 90 days old.

Is there a time limit on refunds?

Partial refunds are available for most transactions. They only become possible for American Express transaction at least one day after the payment was taken.

How do partial refunds work?

Refunding payments with SumUp is quickly and easy. Here's how to give your customer their money back if they change their mind.

Refund payments

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SumUp Bookings is an online scheduling tool and booking system to manage your business calendar. Set it up now and let your customers book appointments right away.

Bookings

Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

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Tap to Pay

Loyalty

SumUp Loyalty

Get to know the Solo Lite card reader by learning all the essentials of how it works, what it costs and the different payment methods you can accept with it.

Solo Lite

Solo Lite card reader

Discover all you need to know about the SumUp 3G Card Reader. Learn how to set up your 3G Reader, accept payments and enable employee profiles and tipping.

3G card reader

Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

Remote payments

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

Accepting payments

The SumUp Terminal is the all-in-one device that allows you to take orders, accept payments, print receipts and access your Business Account. 

ICON: SumUp Terminal 

SumUp Terminal

From setting up your SumUp Air card reader to accepting payments and issuing receipts, here's everything you need to make the most of your Air card reader.

Air card reader

The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card and learn more about payment limits.

Card

Business Account & card

You can create an online store with SumUp to start selling your products online. Simply add your products and start sharing your store with customers.

Online Store

ASSET: Payments Plus icon

Payment Plus

Get off the to best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

Pricing & Order

Pricing and Order