TAB GROUP: When to request a chargeback

Chargebacks can be long and often costly and with no guarantee of success. Always attempt to resolve disputes with the original seller first.

Always contact the seller first

If you don’t have permission to perform this action, please reach out to the owner or administrator of the SumUp profile for support.

If you have a strong case, a second chargeback is possible. This can take an additional 45 days to complete.

What happens if I don't win?

By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.

Request a chargeback

Canada

English

French

Switzerland

Italian

German

United States

Spanish

United Kingdom

Sweden

Swedish

Spain

Slovenia

Slovenian

Slovakia

Slovakian

Romania

Romanian

Portugal

Portuguese

Poland

Polish

Peru

Peruvian Spanish

Norway

Norwegian 

Netherlands

Dutch

Mexico

Luxembourg

Lithuania

Lithuanian

Latvia

Latvian

Italy

Ireland

Hungary

Hungarian

Greece

Greek

Germany

France

Estonia

Estonian

Finland

Finnish

Denmark

Danish

Cyprus

Czech Republic

Czech

Croatia

Croatian

Colombia

Chile

Bulgaria

Bulgarian

Brazil

Belgium

Austria

Australia

Malta

SumUp Bookings is an online scheduling tool and booking system to manage your business calendar. Set it up now and let your customers book appointments right away.

Bookings

Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

sumup-tap

Tap to Pay

Loyalty

SumUp Loyalty

Get to know the Solo Lite card reader by learning all the essentials of how it works, what it costs and the different payment methods you can accept with it.

Solo Lite

Solo Lite card reader

Discover all you need to know about the SumUp 3G Card Reader. Learn how to set up your 3G Reader, accept payments and enable employee profiles and tipping.

3G card reader

Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

Remote payments

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

Accepting payments

The SumUp Terminal is the all-in-one device that allows you to take orders, accept payments, print receipts and access your Business Account. 

ICON: SumUp Terminal 

SumUp Terminal

From setting up your SumUp Air card reader to accepting payments and issuing receipts, here's everything you need to make the most of your Air card reader.

Air card reader

The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card and learn more about payment limits.

Card

Business Account & card

You can create an online store with SumUp to start selling your products online. Simply add your products and start sharing your store with customers.

Online Store

ASSET: Payments Plus icon

Payment Plus

Get off the to best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

Pricing & Order

Pricing and Order