I received my card reader—what do I do next?
Have you downloaded the SumUp App?
Have you registered and activated your account?
Have you paired your reader to your smartphone or tablet?
If you have the SumUp Pro, you don’t need to pair the device to your smartphone or tablet!
If you’re using the SumUp Lite or Plus, learn how to connect your SumUp Card Reader to your device here.
With those steps done, you should be ready to start accepting transactions! When you’re ready, you can also set up additional SumUp features to make the most of your new account, including:
Create employee accounts for your team
Adding products and prices within your SumUp app
Learn how to access and manage your sales on your SumUp account
I’m not sure how to use my card reader
How do I know if the card reader is on?
SumUp Plus or SumUp Lite
When you first receive your SumUp Card Reader, You’ll have to wirelessly connect it with a compatible smartphone or tablet device. (You can learn how to do this here). After that initial set up, your card reader will automatically turn on every time you open the SumUp App and you log in to your account. When it turns on, the LED lights will flash on quickly and then turn off. After that, one LED light will flash every 4 seconds to show that the reader is turned on. You can learn more about the card reader device here.
The device should be fully charged once you receive it. To power the device on, long press the power button on the front of the card reader. The screen should then be powered on, where you can start your initial setup. You can learn more about the card reader device here.
How do I connect my reader to my phone or tablet? Do I need to use the cord that comes with the reader?
No cords needed! Both the SumUp Lite and the SumUp Plus connect to the SumUp App wirelessly via Bluetooth. You can learn how to connect your device to your app here. (The cord that comes with the reader is only used to charge the reader when the battery is low.)
Note: The SumUp Pro does not require a bluetooth connection to process transactions.
Do I need to charge my reader before using it?
No, your SumUp Card Reader should arrive fully charged! However, we do recommend you charge your reader at least once a month to maintain the battery life. Learn more about how and when to charge the reader here.
What does the button on the side of the SumUp Plus Card Reader do?
This is the Power button. However, thanks to the reader’s integration with the SumUp App, you should only have to use this button rarely! You can use it on the very rare occasion that you would need to restart your card reader. For the SumUp Lite, this button can also be used to check your reader’s battery life.
Read more about how and why to restart your reader here.
What do the lights mean?
The 4 blue lights on the bottom of the SumUp Card Reader represent different notifications at different times. You can read more about the notifications here.
I tried a transaction, but my app says “Transaction Failed”
Do you have a weak connection?
SumUp Card Readers require a stable WiFi or data connection, so make sure to check that the signal on your smartphone or tablet is working.
Do you have the latest version of the app?
For both the SumUp Plus and SumUp Lite, you’ll need to have the most up-to-date iOS or Android SumUp App in order to process transactions. You can learn how to update your SumUp App here.
Is your device charged?
A low battery level can sometimes cause connectivity issues.
SumUp Lite: Press down the power button (located on the side of the device) once and release it quickly. Each LED light that turns on represents approximately 25% power. If only one or two lights turn on, we recommend charging your device to make sure everything functions smoothly. Additionally, you can still accept transactions while the device is charging! Learn more about charging your device here.
SumUp Plus: You can see the battery level of your card reader on the LED screen on the front of the reader. If your battery is below 50%, we recommend charging your device to make sure everything functions smoothly. Additionally, you can still accept transactions while the device is charging! Learn more about charging your device here.
SumUp Pro: You can see the battery level of your card reader on the screen on the front of the reader. If your battery is below 50%, we recommend charging your device to make sure everything functions smoothly. Additionally, you can still accept transactions while the device is charging, either with the SumUp Pro Printer or USB-C cable included in the packaging. Learn more about charging your device here.