How to access the settings in your SumUp App
Step One
To access the settings of your SumUp App, simply click the Settings dial in the top right hand corner of your screen. From here, you can:
Devices to configure your printers
Drawer Management to close out your drawer
Orders to manage open and closed orders
Back Office access to your reports and configure menus
Change your Settings:
Define when to lock iPad with lock mode
Set default menus
Manage printer settings
Get essential information about your SumUp App
Disconnect to log out of the application
How to access Back Office:
Back office can be accessed in two ways:
On the iPad application: Settings > Back Office
Online through the website URL: https://new.tillersystems.com/
How to update your business information in the Back Office
To update your business information online, visit new.tillersystems.com and log in. You can also edit your information directly on your POS tablet by clicking Settings, then Your Business. This screen contains general information about your business. Click Update to save any changes.
Reporting: How to analyze the Product Sales Report in your Back Office
In your Back Office, you’ll find your Product Sales Report. In this report, you can see and compare the sales of your products and monitor their performance.
Step One
To access this report, navigate to Settings > Back Office (login) Reports > Product Sales.
Once you open the report, you’ll see a chart with a list that displays the summary of your product sales during the current period.
Step Two
You can filter your product sales by:
The start and end date of the period
Start and end hour of the days of the period
Stores - Select the location you want displayed in the report (for multiple locations)
Any product (or product type), category, menu or meal
Step Three
Select whether you want to see your sales with tax included or excluded, then select the main sales data you’d like to analyze: quantity, costs excluding tax, discounts, sales excluding tax, tax amount, net margin, %.
Step Four
If you’d like to display your product sales history during a selected period, deactivate the summary option in the upper left hand corner of the screen. The timeframe menu will then allow you to see your history by hour, day, week, month, or year.
Step Five (Optional)
Click Export in the upper right corner of the screen to export the selected data to your computer as a CSV file. A pop-up window will appear to let you know when the file is done exporting. View the file in Excel, Numbers or Google Sheets.
How to access your Fivestars Pay and Fivestars Loyalty Dashboards
If you need to access your Fivestars Pay or Fivestars Loyalty Dashboards from your SumUp POS tablet, you’ll need to exit the SumUp POS App first, then navigate to the Fivestars Pay Dashboard App. You also have the option to view these dashboards online.
Access your dashboards online
To access your Fivestars Pay Dashboard via the web, visit pay-dashboard.fivestars.com/login. Enter your login credentials associated with your Fivestars account and press Sign In. (If you forgot your password, press Contact Support to reset your password.)
Once you log in, you can access your Fivestars Loyalty Dashboard by opening the menu on the left-hand side of the screen and clicking on Marketing.
Access your dashboards on the App
To access your Fivestars Pay Dashboard via your SumUp POS tablet, click the home button and click on the Fivestars Pay Dashboard App—this is a different app than your SumUp POS App.
Enter your login credentials associated with your Fivestars account and press Sign In. (If you have forgotten your password, press Contact Support to reset your password.)
Once you log in, you can access your Fivestars Loyalty Dashboard by opening the menu on the left-hand side of the screen and clicking on Marketing.
