A chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.

ARTICLE: What are payment disputes?

TEXT BLOCK ENTRY: Payment disputes: What is a chargeback? - How chargebacks work

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TEXT BLOCK GROUP: Payment disputes: Retrieval requests and fraud reports

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Payment disputes: What is a chargeback?

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Understanding payments

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Discover all you need to know about the SumUp Pro Card Reader. Learn how to set up your Pro Reader, accept payments and enable employee profiles and tipping.

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Pro Card Reader

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

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Remote payments

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

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Accepting payments

SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile and manage employee profiles.

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From setting up your SumUp Plus Card Reader to accepting payments and issuing receipts, here's everything you need to make the most of your Plus card reader.

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Lite Card Reader

Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

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Solo Card Reader

The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card and learn more about payment limits.

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Kiosk is a SumUp POS add-on that provides self-service ordering and frees up staff time.

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