How to add and delete a printer in your Back Office
To access your Back Office from a computer, go to app.tillersystems.com. To access it from an iPad, follow these steps.
Add a Printer: Step One
Navigate to Settings > Your printers. In the upper right corner of the screen, click the green + New Printer button.
Add a Printer: Step Two
Add a name for the printer role you wish to create. Make sure that this role is easily distinguishable and specific to the print destination (i.e. Kitchen, Bar, Coffee Bar). You can choose Types of products that should print by default with this role. When done, press Add.
Add a Printer: Step Three
From the home screen of your POS app, navigate to Settings > Devices, then click Refresh Printers. After the printers have refreshed, find the printer you wish to connect to your POS under Detected Printers and click Connect.
Add a Printer: Step Four
You can assign the new printer a role from this screen or rename the printer by entering the name of your choice under Alias. Press Enter to complete the renaming.
Delete a Printer
To delete an existing printer, click the red X button to the right of the printer name. Then click Submit to delete it.
How to find a missing printer
Step One
In the application, go to settings > devices > refresh printers. If printers is not found navigate to iPad application settings
Step Two
In the iPad application settings > SumUp POS > local network > turn on
Step Three
In the SU POS application, go to settings > devices > refresh printers.
How to make modifications to a printer
Step One
Navigate to Back Office > Settings > Your printers.
Step Two
Click the name of the printer (in green) and a pop-up window will appear on the right side of the screen. Here you can make modifications to the printer by selecting or deselecting product categories.
Step Three
Click Update to save your changes.
