Resolve transfer issues
Ensure SCA is enabled - outgoing transfers are only possible if you enable Strong Customer Authentication
Check your balance - view your account balance to ensure you have enough money to cover the transfer
Check your limits - your account has transfer limits for security purposes. Check your limits to ensure you’ve not surpassed them
Confirm recipient details - check the entered account details and confirm they’re accurate with the recipient and that their account is able to receive transfers
Check the recipient - you can send transfers to USD accounts within the United States. Transfers sent to non-USD accounts beyond the US will fail
Transfers may be delayed by a couple of days as we perform additional security checks. Download proof of payment to provide to recipients while they wait.
*SumUp is a financial technology company, not a bank. Banking services are provided by Piermont Bank, Member FDIC.
Conditions and exceptions apply — see Deposit Account Agreement. Other fees may apply, see fee schedule above for more information.
The SumUp Mastercard® Debit Card is issued by Piermont Bank, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Spend everywhere Mastercard® debit cards are accepted.
Next-day payouts are only available when used alongside your SumUp merchant account.