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Transactions that are already paid out can only be refunded if you have enough balance (= outstanding payout) that allows us to deduct the amount of the transaction that should be refunded.

Note: Kindly note that once a transaction has been paid out, you will be charged the transaction fee, given that a transaction has occurred.

Refund transactions in your SumUp Dashboard

You can refund any transaction in your personal SumUp Dashboard at sumup.me. Here’s a quick guide:

  1. Log in to your SumUp Dashboard at sumup.me with your email address and password that you registered with.

  2. Click on “Sales” in the menu on the left side of your screen to go to your Sales History.

  3. You can now choose a transaction that should be refunded.

  4. A window on the right-hand side of your Sales History will open with all information concerning the transaction. Please click “Refund”.

  5. To confirm the refund process, enter your SumUp password. Click the “Refund” button.

  6. All done! The money is now on its way to your customer.

Refund transactions in the SumUp App

You can refund any transaction in your SumUp App. Here’s a quick guide:

  1. Open the SumUp App on your smartphone/tablet and log in with your SumUp account details.

  2. Click on the “Sales” (iOS) icon at the bottom of your screen or open the menu (Android) tab and open “Sales History”.

  3. Browse your sales history and locate the transaction you would like to refund.    

  4. Click on the three dots in the right corner of the transaction field and choose “Refund transaction”.

  5. To confirm the refund process, enter your SumUp password. Click the “Refund transaction” button.   

  6. All done! The money is now on its way to your customer.