Delivery - SumUp - Support Center

Our standard delivery time frame for orders is 3-5 business days. Please keep in mind that it may take up to 3 business days for your payment to reach our bank account. Only after we have received your payment can we process and then ship your order. Once we ship your order, you will receive a tracking link via email so you can follow your order as it's being delivered to you.

Shipping costs

We’re proud to offer free shipping across the United States.

Changing your delivery address

If you would like to change the delivery address after you have placed your order, contact SumUp Support via email (support@sumup.com) or phone at 1-888-250-2164 (Monday through Friday, 9 am - 7 pm EST) and we’d be happy to assist you.

After the first delivery attempt, you can directly contact the carrier and provide them with your tracking link to request to change the delivery address.

Check shipping status

As soon as we’ve sent you an email with the tracking link, you’ll be able to monitor the delivery status of your order on the carrier’s website. It’s possible that your package was delivered to an access point rather than the listed shipping address.

Make sure that you check the carrier’s website with your tracking link to ascertain the order’s current location. This is important to check in the event that your order has already been delivered to an access point. In this event or a lost package, please contact the carrier. Note that if the order is not picked up from the access point, it will be returned to us.