Here’s how it works: 

  1. You purchase an item or service from a SumUp merchant. 

  2. The merchant’s device (phone or tablet) will prompt you to opt-in to Automatic Receipts by inputting your email. 

  3. The receipt for your current transaction will be sent to your email. (You can also have the receipt sent to your mobile phone.) 

  4. From then on, anytime you have an in-person transaction with a SumUp merchant using the same payment card, an Automatic Receipt will be sent to your email. 

Here are a few answers to common questions we get about Automatic Receipts. 

How can I unsubscribe from Automatic Receipts?

You can unsubscribe from Automatic Receipts at any time. Simply click “Stop these receipts” located in the footer of any Automatic Receipts email. 

If at any point in the process of unsubscribing, you decide that you’d still like to receive Automatic Receipts, click “I changed my mind. Send me receipts.”

How can I resubscribe to Automatic Receipts?

You can resubscribe to receive Automatic Receipts at any time, by either: 

  • Choosing “I changed my mind. Send me receipts.” during the unsubscribing process

  • Opting-in at the end of the transaction process the next time you pay with card at a SumUp merchant

How can I change the information I used to sign up for Automatic Receipts? 

If you’d like to update the email address where you receive Automatic Receipts, click “Change email” located in the footer of any Automatic Receipts email. A confirmation screen will appear once your new email address has been confirmed.

Will SumUp share my information?

No. SumUp will never share your information or data with anyone. You can review our Privacy Policy here. 

Who can I contact with more questions about Automatic Receipts?

When you receive an Automatic Receipt email from SumUp, the contact information will be displayed as “no-reply@sumup.com.” This email isn’t monitored and shouldn’t be used to get in contact with anyone at SumUp. Instead, reach out to our Support Team anytime via email to support@sumup.com or via phone at 1-888-250-2164, Monday - Friday, from 8 am - 8 pm EST.