What's a high-value transaction?
Any card transaction significantly higher than you would normally take is considered high-value and presents an increased risk of payment disputes such as chargebacks.
Transaction limits
You can accept payments of any value above $1.00 with SumUp after you’re verified. However, high-value transactions present an increased risk and may be stopped for security reasons.
Taking additional precautions improves your ability to process high-value payments securely and helps reduce the risk of chargebacks.
A pre-verification limit applies for unverified profiles. Verify your SumUp profile to remove this limit.
Accept high-value payments securely
Keeping evidence of payments' validity is essential to defend against accusations of fraud. If applicable, we may request some documentation verifying high-value payments you receive:
A signed copy of the payment invoice
A signed copy of the contract with your customer
A sign copy of the receipts of goods/services acknowledgement available below
Proof of delivery, such as a signed pick up form or carrier details and tracking number
Pictures of work completed
Previous bank statements
We may also request other relevant documentation, including your customer’s contact details. For this reason, it’s important to keep records of high-value transactions.
What's the receipt of goods/services form?
It's important to take precautions to take payments securely no matter their value to prevent chargebacks.