<p>Chargebacks occur when customers dispute payments and seek to get their money through arbitration. <a href="/articles/3ztthQLEXab3K0vUaQqgwx" target="_self">Learn more about chargebacks</a>.</p>

What’s a chargeback?

TAB GROUP: Take secure payments - Reduce the risk of chargebacks

<p>Payments made face-to-face and confirmed with a PIN code are typically more secure. Try to accept payments this way if possible.</p>

In-person payments are less risky

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

Reduce the risk of chargebacks

Canada

English

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Switzerland

Italian

German

United States

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United Kingdom

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Spain

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Portuguese

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Polish

Peru

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Colombia

Chile

Bulgaria

Bulgarian

Brazil

Belgium

Austria

Australia

Malta

Learn about our bookings feature and get your questions answered

Bookings

Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

sumup-tap

Tap to Pay

SumUp Help Center | Understanding payments

US 🇺🇸 | Help Center Understanding Payments Icon

Understanding payments

US 🇺🇸 | Help Center POS+L Icon

SumUp POS

Discover all you need to know about the SumUp Pro Card Reader. Learn how to set up your Pro Reader, accept payments and enable employee profiles and tipping.

Pro Card Reader

Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

Remote payments

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

accepting payments

Accepting payments

ICON: SumUp Terminal 

Terminal

SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile and manage employee profiles.

ASSET: Business management icon

Business management

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Account setup

From setting up your SumUp Plus Card Reader to accepting payments and issuing receipts, here's everything you need to make the most of your Plus card reader.

SumUp Help Center Plus Icon

Plus Card Reader

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Lite Card Reader

Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

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Solo Card Reader

The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card, and learn more about payment limits.

ICON: Card

Business Account and Card

Kiosk is a SumUp POS add-on that provides self-service ordering and frees up staff time.

Kiosk

Accept payments

My profile

My Account

US 🇺🇸 | Help Center Sales History Icon

Sales history

Get off to the best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

Pricing & Order

Order & Pricing

SumUp Invoices

The SumUp POS Lite is a countertop point of sale system that pairs with your SumUp Card Reader so you can easily accept payment all in one place.

POS Lite

Security & privacy

Security & Privacy

Order and Pricing

SumUp Connect is a loyalty system that brings more customers into your store with one powerful marketing program. 

SumUp Connect