At SumUp, we do everything in our power to minimize fraud, and in turn, minimize the chances of chargebacks. In case you still receive a retrieval request, chargeback or a fraud report, this article will help you understand the process.

Retrieval Requests, Chargebacks and Fraud Notifications

Canada

English

French

Switzerland

Italian

German

United States

Spanish

United Kingdom

Sweden

Swedish

Spain

Slovenia

Slovenian

Slovakia

Slovakian

Romania

Romanian

Portugal

Portuguese

Poland

Polish

Peru

Peruvian Spanish

Norway

Norwegian 

Netherlands

Dutch

Mexico

Luxembourg

Lithuania

Lithuanian

Latvia

Latvian

Italy

Ireland

Hungary

Hungarian

Greece

Greek

Germany

France

Estonia

Estonian

Finland

Finnish

Denmark

Danish

Cyprus

Czech Republic

Czech

Croatia

Croatian

Colombia

Chile

Bulgaria

Bulgarian

Brazil

Belgium

Austria

Australia

Malta

Learn about our bookings feature and get your questions answered

Bookings

Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

sumup-tap

Tap to Pay

SumUp Help Center | Understanding payments

US 🇺🇸 | Help Center Understanding Payments Icon

Understanding payments

US 🇺🇸 | Help Center POS+L Icon

SumUp POS

Discover all you need to know about the SumUp Pro Card Reader. Learn how to set up your Pro Reader, accept payments and enable employee profiles and tipping.

Pro Card Reader

Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

Remote payments

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

accepting payments

Accepting payments

ICON: SumUp Terminal 

Terminal

SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile and manage employee profiles.

ASSET: Business management icon

Business management

US 🇺🇸 | Help Center Account Setup Icon

Account setup

From setting up your SumUp Plus Card Reader to accepting payments and issuing receipts, here's everything you need to make the most of your Plus card reader.

SumUp Help Center Plus Icon

Plus Card Reader

US 🇺🇸 | Help Center Lite Reader Icon

Lite Card Reader

Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

SumUp HelpCenter Solo Icon

Solo Card Reader

The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card, and learn more about payment limits.

ICON: Card

Business Account and Card

Kiosk is a SumUp POS add-on that provides self-service ordering and frees up staff time.

Kiosk

Accept payments

My profile

My Account

US 🇺🇸 | Help Center Sales History Icon

Sales history

Get off to the best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

Pricing & Order

Order & Pricing

SumUp Invoices

The SumUp POS Lite is a countertop point of sale system that pairs with your SumUp Card Reader so you can easily accept payment all in one place.

POS Lite

Security & privacy

Security & Privacy

Order and Pricing

SumUp Connect is a loyalty system that brings more customers into your store with one powerful marketing program. 

SumUp Connect