Summary

This guide shows you how to refund card transactions processed with SumUp either through your SumUp Account at sumup.me or through the SumUp App or your 3G Reader.

Refunds in your SumUp Dashboard

You can refund any transaction in your personal SumUp dashboard at sumup.me. Here’s a quick guide:

  1. Click on “Transactions” in the menu on the left side of your SumUp Account to go to your Sales History.
  2. You can now choose a transaction that should be refunded.
  3. A window on the right-hand side of your Sales History will open with all information concerning the transaction. Please click “Refund”.
    DB_Refund_amount_en-gb.png
  4. To confirm the refund process, you need to enter the password of your SumUp account. Click the “Refund” button.
    DB_Confirm_refund_en-gb.png

All done. The money is now on its way to your customer.

Refunds in the SumUp App

Du kan refundere enhver transaktion i din SumUp App. Her er en hurtig guide:

  1. Tap on the sales history symbolDefault.png in the bottom menu bar of your SumUp App.
  2. Browse your sales history and locate the transaction you would like to refund.  
  3. Click on the three dots in the right corner of the transaction field and choose “Refund transaction”.
  4. To confirm the refund process, you need to enter the password of your SumUp account. Click the “Refund transaction” button.

All done. The money is now on its way to your customer.

Refunds with your SumUp 3G

You can refund any transaction with your SumUp 3G. Here’s a quick guide:

  1. Open your “Sales History”.
  2. Find and select the transaction that you want to issue a refund for.
  3. Scroll down to “Refund transaction” (below “Send receipt”)
  4. Select “Full refund” or “Partial refund”.
  5. Enter your password to confirm the refund.

All done. The money is now on its way to your customer.

You can issue a full or partial refund (e.g. if you need to refund only one item from the shopping cart). To do so, all you have to do is enter the amount you wish to refund.

Employee accounts are not set up to issue refunds from the beginning. If you would like your employees to be able to issue refunds, you can change their permissions.

Refunds after payouts

Transaktioner, der allerede er udbetalt kan kun blive refunderet, hvis du har nok saldo (= udestående udbetaling), der gør det muligt at fratrække transaktions-beløbet, der skal tilbagebetales.

Kindly note that once a transaction has been paid out, you will be charged the transaction fee, given that a transaction has occurred.

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