This article guides you through setting up your card reader for the first time and connecting it manually if a Bluetooth connection is not automatically established between your card reader and your device.
If you're a new customer, please set up your card reader first before trying to connect in manually.

In this article:

Air Card Reader setup 

Before you can start taking payments with your SumUp Card Reader you first need to set up the card reader. The process is super quick and easy—just follow these instructions:

  1. Log in to the SumUp App with your email address and password that you registered with.

  2. Enter an amount (minimum £1.00/€ 1.00) and then press "Charge". Your device will now scan for your card reader. Once found, the reader will turn on automatically.

    Important

    The following two steps are only necessary for SumUp Air Card Readers with a serial number lower than 100017050828.

  3. Please confirm the pairing request on your smartphone/tablet by comparing the last 3 digits that are shown on your screen with the last 3 digits of your card reader’s serial number. Tap “Connect”.

  4. Confirm the Bluetooth connection by clicking “Pair” in your app and by pressing the green check mark on your card reader.

    Important

    Some smartphones/tablets with an older Bluetooth version need to type in the pairing code.

  5. Connection successful! Your card reader is now preparing for its first transaction. This process takes about 2 minutes.

Important

If you are experiencing difficulties with your setup, try following the guide down below. It gives you a step-by-step guide on how to manually connect your card reader to your device.


Connect your Air Card Reader

Important

If you’re using SumUp for the first time you should first follow the guide above on how to set up your card reader before your first transaction.

Normally your card reader connects to your smartphone/tablet on its own. But fret not, here’s a quick guide on how to do it yourself:

  1. Open the SumUp and log in with the email and password you registered with.

  2. Tap on the “Account” tab (iOS) or menu symbol (Android) in the top left corner.

  3. Please open “Payment methods”/ “Choose card reader” and choose “Air” as your card reader to start with the set up.

    Important

    The following two steps are only necessary for SumUp Air Card Readers with a serial number lower than 100017050828.

  4. Please confirm the pairing request on your smartphone/tablet by comparing the last 3 digits that are shown on your screen with the last 3 digits of your card reader’s serial number. Tap “Connect”.

  5. Confirm the Bluetooth connection by clicking “Pair” in your app and by pressing the green check mark on your card reader.

  6. Connection successful! Your card reader is now preparing for its first transaction. This process takes about 2 minutes.

You can now proceed as usual and accept card payments

Charging the Air Card Reader

You can charge the SumUp Air Card Reader with the Micro USB cable included in the package. Just plug it into a power supply or a computer. Even while charging you can keep transacting. After it's fully charged, you’re good to go for about 500 transactions.

The battery level is shown on the display of the card reader as well as through the blue LEDs at the bottom of the reader. One LED equals about 25%.
 

LEDs on Air Card Reader

There are 4 blue lights on the bottom of the Air Card Reader. They signal different things while being in standby mode and while taking payments.

  • As soon as you turn on the card terminal the LEDs will light up for quick moment. After that the first LED will flash every 4 seconds to show that the reader is turned on.

  • The 4 LEDs will also flash once a secure Bluetooth connection has been established between the card reader and your device.

  • If you want to take a contactless payment the first LED will light up continuously. As soon as the card has been held in front of the card reader and the data transfer was successful all 4 LEDs will flash.

  • The LEDs can also show you your card reader’s battery level. Just press the power button and quickly release it again. Depending on your card reader’s battery level the LEDs will light up: four LEDs show that your battery is at 100%, three LEDs signal a battery level of 75% etc.—if only one LEDs lights up, please charge your card reader.

Components of the Air Card Reader

Setup_of_the_Air_Card_Reader.png

Important

If you want to know more about the general usage of our cards readers, please click here. For troubleshooting tips and a quick guide on how to accept card payments, click here and here respectively. 

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