You haven’t signed up for SumUp yet and want to know more about our card reader and our service? Then you have come to the right place. Here you can find all the answers to the most frequently asked pre-sign up questions. 

In this article:

What are the costs?

The SumUp Air Card Reader normally costs £ 59.00/€ 79.00 (excl. VAT, incl. shipping). Please see the website for current offers. You only pay a transaction fee of 1.69% (UK) / 2.75% (Ireland) per transaction for all accepted debit and credit cards. There are no additional costs for you.

No monthly fees, no fixed costs and no minimum charge.


Which cards can I accept?

You can accept any credit or debit card that displays a Visa, V PAY, Mastercard, Maestro or American Express logo.


How do I register?

You can register at www.sumup.co.uk (UK) or www.sumup.ie (IE) by clicking the green “Get started now” button. You will be guided through a 2-step registration process that lets you create an account and order your card reader. N.B : Unfortunately, we cannot provide services to business located in the Isle of Man.


Are there business categories that you don’t support?

Yes, as a regulated entity we operate under strict requirements imposed by financial regulators, the card schemes (Visa, Mastercard and American Express) and our acquiring bank. Our license is not limitless and therefore not every business model is supported. You can find a list of all restricted businesses here.


What are the requirements for the bank account used for my payouts?

Due to the Anti-Money-Laundry-Law, it is important that the country of your bank account matches the country where your business is registered (and therefore also the country that you chose for your SumUp account).


What this means is that if you have a SumUp account registered in the UK, you need to enter a UK bank account. Of course, the same goes for Ireland.

What qualifications do I need?

To use SumUp you only need an Internet-enabled smartphone or tablet. If you are using an Android device it should have Bluetooth version 4.0 and a minimum of Android 4.4 as operating system installed. For iOS, you need the same Bluetooth requirements as for Android and and minimum iOS version of 7.0.0. You can check whether your device is compatible here.


How soon can I start if I sign up now?

If you sign up and order a card reader today, the unit will be shipped immediately after we receive your payment. The delivery time after payment is 5-7 working days.

Once it has arrived you only need to set up your card reader and do a test transaction and you’re good to go.


Does my customer receive a receipt of their payment?

After you have successfully performed a payment you have the option to send a receipt to your customer via email or text message. This text message and email originates from SumUp so you won’t have to pay anything.

You also have the option to connect a receipt printer. For more information on printers, click here.


How long does it take until I receive my payout?

The settlement procedure normally takes 2-3 business days from the transaction date to the day the funds appear on your bank account.

For each payout to your bank account you will receive a Payout Report (PDF format) sent via email that lists every single transaction included in the payout.

Additionally, you can also check the status of all your transactions in your personal SumUp Account at sumup.me.


Is there a record of transactions for my accountant or the tax office?

Yes, you will receive a Payout Report for every amount settled into your bank account as PDF file. You will also receive a monthly summary of all your transactions and payouts as well as a separate PDF file with all your transaction fees. You can submit these documents directly to your accountant or tax office. Please also check your SPAM folder.


I am often traveling abroad. Can I use SumUp?

It is possible enable the use of SumUp in another country for a certain amount of time. We can only enable countries where we offer our services. For a list of all countries we operate in, check the list in this article.

Was this article helpful?

Didn't find what you were looking for?

Contact Us

Articles in this section