Your business details, as well as your personal details, must always be up to date because this information is used to verify your identity. To amend your information, here are some instructions.
If this is not possible, for example, if you don’t have access to your old email account, you can send your request to us directly from your sumup.me dashboard. Once this is changed, you will receive an email confirmation.
If you need to change your password, you can find a step-by-step guide on how to do so here.
Note: A change in your mobile phone number won’t affect your card reader or your transactions in any way. We only need your mobile number to contact you.
Our Support team will help you keep your personal data up to date.
As soon as we have received your proof of address, we will change your address accordingly and send you a confirmation.
Note: You may blacken the text body to protect your personal information.
In case of a name change, you can also send a deed poll or marriage certificate.
As soon as we have received your document, we will change your details accordingly and send you a confirmation.
If you would like to add your business logo to the receipts, please send a file (JPEG, PNG, BMP) no larger than 10 MB via email to our Support team. We are happy to upload your logo.
Should you be legally obliged to add your tax ID to the receipt, simply send us your tax ID (xxxx/xxxx/xxx) via email and we will add it to your receipt.
You will receive a confirmation of any changes done via email.
Keeping business details up to date is not only crucial for your customers' receipts but also a legal requirement. SumUp will support you to ensure that your business information is correct.
To change the business name or address of your SumUp account, we need a copy of your official company registration document (with the requested business name or address on it). Please send a copy to our Support team via email. We will then change the name in our database accordingly.
You can request changing the business name of your SumUp account via email. To change your business address, simply send us a copy of a supplier’s invoice or a link to an online presence such as a website with a legal notice or a professional Facebook page. We will confirm the change via email accordingly.
Note: Please be aware, that we may ask you for additional documents.
Note: Your VAT starts with a 2 letter country code followed by 10 digits.
Good to know
Close your SumUp account
If you want to close or delete your SumUp Account, please send an email to our Support team, as only they can close your account for you. Please clearly state whether you wish to close or delete you SumUp Account.
Note: Make sure you have saved all the necessary payout reports in advance.