We at SumUp are committed to providing excellent service and we care about your feedback. All our customers have the right to fair, effective and courteous service at all times.

If you, for any reasons, are not happy with our service or we have not met your expectations you can always send us an email to wecare@sumup.com. We will take your feedback into consideration and if you voiced a complaint we’ll try our best to resolve the issue as fast as we can.

If you feel like your complaint is of a more serious nature, please let us know in your email, that you would like to log a formal complaint.

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