Troubleshooting payleven Card Reader

This guide is for former payleven merchants that are using the SumUp App and the payleven card reader to take payments. If you own a SumUp Air or a PIN+ Card Terminal, please visit this article.

In this article:

Important

Please check first, if your smartphone/tablet has the minimum compatibility requirements. For our app and the payleven card reader to work you need a minimum OS (operating system) version of iOS 7.0 or Android 4.4.

 General troubleshooting

Restart smartphone/tablet

Please restart your smartphone/tablet. By doing so the Bluetooth chip in your device will automatically restart which can fix the connectivity issue you are experiencing.


Update the SumUp App

Please check if you have the latest SumUp App version installed on your device.

For iOS users
  1. Go to the App Store.
  2. Click on “Updates” in the bottom right corner.
  3. If you can find the SumUp App on the list, click the “Update” button right next to it. If you can’t find the SumUp App on the list your app is already up to date.
  4. Please try to take a card payment again to see if your card reader connects to your device.


Reinstalling the SumUp App 

If updating the app didn’t help you might need to delete the SumUp App and reinstall it.

For iOS users
  1. On your home screen push down lightly on the SumUp App icon until it starts to dance and an “X” appears in the left upper corner of the app.
  2. Now click on the “X” and confirm the deletion process by clicking “Delete”.
  3. Go to the App Store and type in click on “Search” in the menu bar on the bottom.
  4. Type in “SumUp” in the search bar and tap “Search”.
  5. Your device should find the SumUp App as the first entry. Click on the “Get” button next to the icon and your iPhone/iPad will download the SumUp App.
  6. Now open the SumUp App as usual and log in with your email and password.
  7. Please try to take a card payment again to see if your card reader connects to your device.
For Android users

 

Troubleshooting payleven Card Reader

Restore Bluetooth connection

For iOS users
  1. Open the Bluetooth settings of your iPhone/iPad and “forget” the reader by tapping on the information sign Apple_i_.jpg and clicking “Forget this device”.
  2. Switch on the reader and press “0” for 5 seconds until “Accept new device” is displayed on the card reader.
  3. Pair your device and your card reader by clicking on the card reader in the Bluetooth device list and choose “Pair” and press the green tick on your card reader. The message “Paired” will be shown on your display.
  4. Open the SumUp App and log in with your payleven credentials.
  5. Tap on “Account” in the top left corner and go to “Payment Methods”. Select the “payleven” as your card reader and follow the instructions in the app.
  6. All done! Your reader is now connected to your iPhone/iPad.
For Android users
  1. Open the Bluetooth settings on your Android device and unpair the reader (touch the little gear icon next to the device and choose “Unpair”).
  2. Make sure that Bluetooth and GPS is turned on and that you have a stable Wi-Fi/data connection.
  3. Open the SumUp App and login with your payleven account details.
  4. Tap on the menu symbol in the top left corner and go to “Payment Methods”. Select the “payleven” as your card reader and follow the instructions in the app.
  5. All done! Your reader is now connected to your Android device.

Reset payleven Card Reader

  1. Unpair your device and your card reader by going to your Bluetooth settings. Select the payleven card reader and unpair (Android) or forget (iOS) the card reader.
  2. Switch off your Bluetooth.
  3. Delete the settings of your card reader by pressing “9” for 5 seconds. Then enter 0856 and scroll through the settings menu with the yellow arrow button until you reach the “Delete Settings” option. Confirm by pressing the green tick on your card reader.
  4. You now need to reconnect your card reader and your smartphone/tablets as described in this guide.
     

Blocked device

Your card reader is secured from manipulation by technical safety mechanisms. Please handle your card reader with care. Avoid external force or hard impact (for example falling on the ground) so as to not trigger the mechanism. Once it is triggered, the device will be permanently disabled and can no longer be used.

Should this happen the message “SYSTEM TAMPERED” will appear on your card reader’s screen. In this case your device needs to be replaced. Please contact our support (UK: support@sumup.co.uk, IE: support@sumup.ie). 

Was this article helpful?

Didn't find what you were looking for?

Contact Us

Articles in this section