Get to know your 3G Card Reader. From features to general operating tips, the manual below offers a comprehensive look at our reader.
For help setting up your 3G Reader, check out the article SumUp 3G: Setup Guide.
In order for the SumUp 3G Card Reader to operate and process payments, it only requires a network connection. For optimal usage, please ensure you are processing payments in areas that are above ground.
The built-in SIM card provides the card reader with unlimited free data by connecting to the best available network, meaning no extra costs. It is imperative you do not replace the included SIM card or tamper with it. The reader will only work with the SIM card provided and will not work with a different SIM card.
Charge the SumUp 3G Card Reader with the included USB type C cable by connecting it to your computer or another power source. Note: The reader is able to accept transactions while charging.
With the included SIM card, your device should automatically establish a connection anywhere where cellular network is available.
If your device is having difficulty establishing a connection and displaying the message “Connection Error”, try the following tricks:
- Restart the device. Power off your device by holding the power button down for 4 seconds or until the 4 green LEDs turn off. Wait a few additional seconds and then turn the device on again.
- Change your location. Open areas and those near windows are ideal for connection.
- Contact SumUp Support. Our Support Team is available via email or by phone to assist you with any issues you may have.
Gives you an overview of all your transactions with details such as date, time and amount. You can also see whether your transactions were successful, failed, refunded, paid-out, or charged-back in one glance.
Select a transaction from the list to send a receipt or issue a refund.
Check out the 3G Card Reader’s menu options.
To see which account you are logged into on your 3G reader, go to the menu screen, and exit it by pressing the cancel button or the back button. Your merchant ID and account name will then be displayed on the screen for a few seconds.
To issue a partial or full refund from your device go to your "Sales History", click on a transaction and scroll down to "Refund transaction". Then simply choose between "Full refund" or "Partial refund". You can also issue refunds in your dashboard at sumup.me.
Standby mode VS Power off
Standby mode allows the reader to remain connected to the cellular network which enables you to be ready for a transaction at a moment’s notice. Briefly press the power button to have the device go into standby mode.
Note: The reader will automatically go into standby mode after 4 minutes without use.
To completely turn off the device, hold down the power button for around 4 seconds or until the 4 green LEDs turn off. Kindly note that after the device has been switched off, it will need to reconnect to the cellular network once it is turned on again.