SumUp Card: Getting Started

You have your SumUp Card, what’s next? Check out the following frequently asked questions for optimal use.

Order and shipment

Can I order multiple SumUp Cards?

No, at the moment, we only offer one SumUp Card per SumUp account.

Card setup and PIN

How do I set up the PIN for my SumUp Card?

Once you receive your SumUp Card from us, you'll be able to set up your PIN to activate your card.

  1. Log in to your SumUp App or dashboard at sumup.me.
  2. Go to the Card section in the menu.
  3. Under Settings, click on the button “Set PIN”.
  4. Enter a 4-digit PIN you wish to use and click “Confirm”.

How do I activate my card?

The SumUp Card is shipped with a balance of £1.00. To activate it after setting your PIN, simply make a transaction using your SumUp card reader.

Once activated, your next payout will be sent to the card.

Can I change my PIN?

Yes, to do so:

  1. Log in to your SumUp App or dashboard at sumup.me.
  2. Click on the Card section in the menu on the left.
  3. Under Settings, click on the button “Set PIN” and from there you will be able to change your PIN.

Limits

To protect your funds if your card is lost or stolen, there are limits on your card. If you would like to request a change to any of the limits on your card, please contact our Support Team.

  • In-store - £900 per payment & £2,700 per day
  • Online - £900 per payment & £2,300 per day
  • ATM - £300 per payment & £800 per day

Transfers and card balance

How do I change the payout method from bank transfer to SumUp Card?

Once you have activated your SumUp Card, the payment method will automatically switch from bank transfer to SumUp Card. All transactions performed on the same day as the activation of your SumUp Card will be paid out to your SumUp Card.

Should you later wish to change the payout method back to bank transfer, simply:

  1. Log in to your SumUp App or dashboard at sumup.me.
  2. Go to the Card section in the menu.
  3. Select “Payout settings” and hit the button “Change” to amend your payout method.

When will the balance from a transaction be transferred to my SumUp Card?

The balance will be available on your SumUp Card the following day, including weekends.

Where can I check my balance?

You can easily check the balance of your SumUp Card by logging in to your SumUp App or dashboard at sumup.me and selecting the Card section in the menu. From there you’ll find a section listing your balance.

How can I know my card’s limit and/or change it?

To check your card limits and/or change them, please contact our Support Team.

Can I make a transfer to my bank account?

At the moment, the option to transfer funds from the SumUp Card to a bank account is not available. If you wish to stop using the SumUp Card, we recommend changing your payout method to 'bank account', and to spend or withdraw the remaining balance on your card. If you have any questions or need assistance, contact our Support Team.

Can I add more funds to my SumUp Card?

No, not at the moment.

Chargebacks

What do I do to dispute a charge?

If there is a charge that you wish to dispute, please contact our Support Team.

What rights do I have in case of fraudulent transactions?

Your SumUp Card is protected against unauthorized transactions as it is under a zero liability policy, which means you will not be held responsible for unauthorized charges made with your card or account information.

Emergency

What happens if the card gets lost/stolen?

If your card is lost or stolen, first temporarily deactivate your card on the dashboard by following the steps listed below.

Next, contact our Support Team informing us about your lost or stolen card. We will block the card for you, and then send you a replacement.

Note: You will be charged £10 for a replacement card.

Should our agents be unavailable, please perform the following steps to temporarily block your card and then call back during regular business hours.

How do I cancel/block my card?

To temporarily deactivate your SumUp Card:

  1. Log in to your SumUp App or dashboard at sumup.me.
  2. Go to the Card section in the menu.
  3. In the “Settings” box, you can switch the toggle next to “Card is active” to temporarily deactivate your card.

But make sure to call the Support Team if you wish to permanently block your card.

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