This section contains everything you’ll need to know about accepting card payments with your SumUp Air.
- Chip: Insert the card into the slot at the top of the reader with the chip facing you.
- Contactless (NFC): Tap the card on the display of the reader for 1-2 seconds.
- Wallet apps: Pay using Google Pay and Apple Pay by holding your smartphone/watch over the reader.
For more information on accepting card payments, click here.
Your device has 4 blue lights at the bottom of your card reader, here’s their function:
- As soon as you switch the SumUp Air on, 1 LED will blink to indicate ‘power on’. It will continue to blink every 4 seconds to signal that the device is still on.
- The LEDs also flash when a connection between the card reader and a smartphone/tablet is established.
- If you’re processing an NFC transaction, a single LED will blink. Once the card is tapped on the reader, all 4 LED’s will blink.
- The LEDs also signal the battery level of your reader. 4 LEDs indicate 100%, 3 indicate 75%, etc. If only one LED is blinking, it’s time to charge your reader.
We recommend only using your device at temperatures ranging between -10°C and +45°C. Your card reader can be affected outside of this range, so we suggest not leaving it in exposed places for long periods of time. E.g. your car during summer or winter.
To protect your card reader from manipulation or tampering, we have designed it with security sensors in place. Make sure you always handle your card reader with care and avoid force or impact to prevent the automatic security lock being enabled. Once triggered, the device will be permanently locked.
To ensure optimal processing speed, make sure your card reader is always at a charge of 25% and higher. We recommend charging your card reader on a monthly basis, even if you don’t use it regularly.
You can view your battery level on the screen of your reader and via the LED on the card reader (see ‘LED’ section for more information).
Charge your card reader with the Micro USB cable included in the package by connecting it to a computer or power supply. Don’t worry, you can still use your reader while it is charging, and once it is at 100%, you can process up to 500 transactions before charging it again.
Your card reader requires a Bluetooth connection of 4.0 or higher. The SumUp App uses the internet connection from your smartphone or tablet, however, the file size of the data transferred between your device and card reader is very small and should not greatly affect your data plan.
In the Transaction section of your SumUp account, you can find a list of all transactions performed with SumUp with details such as date, time and transaction amount. If you need to resend a receipt to a customer, this is where to do it.
The following functions are available within the Settings of the SumUp App:
|Tipping||Set the default tipping rate for your reader.|
|Printing||Pair to a nearby printer.|
|Employees||Add employees to enable them to use your reader.|
|Virtual Terminal||Accept remote payments.*|
|Product Catalog||Toggle the switch on to create your product inventory.|
|Taxes||Adjust tax rates for your products and services.|
|Support||Detect your card reader for pairing to your mobile, access or email our Support Centre.|
|Live Chat||Directly chat with our Support Team for help.|
*This function is not immediately available upon registration. Please contact the Support Team to request access.
Your Merchant ID can be found in the left corner of your sumup.me Dashboard underneath the account name.
Issue refunds with the SumUp App. Want to know more? Visit our Refund transactions article for more information.
Standby mode VS Power off
Your card reader will go into standby mode after some time without use. But don’t worry, it will stay connected to your phone in both instances. You can also power off your reader by holding down the power button for around 3 seconds.