How to use Tipping

You can now give your customers the option to tip using their credit cards by enabling the Tipping feature in your SumUp App or 3G Card Reader. Here’s a guide on how you can easily get started using the Tipping feature. SumUp App 3G Card Reader Log in to your SumUp App. Select “More” in the bo...

SumUp App: Accepting cash payments

Even though you’re now set for accepting card payments, from time to time, people might still want to pay with cash. You can keep track of these payments using the SumUp App so that all your sales are in one place. Note Of course, there are no fees when it comes to cash payments. Here’s a quick...

Refund transactions

This guide shows you how to refund card transactions processed with SumUp either online, through the SumUp App or your 3G Card Reader. Refunds online via sumup.me You can refund any transaction via sumup.me. Here’s a quick guide: Click on “Sales” in the menu on the left side. You can now choo...

Product management on sumup.me

The "My Products" tab on sumup.me lets you create products and product categories so you can manage your entire inventory in one place, making your transactions even faster. In this article: Manage my products Manage my categories Manage my products Optimise your Product Catalogue by adding, re...

Assigning transactions

For security measures, we don’t save the name of the cardholder so names won’t appear in your payout reports. If you still want to be able to assign certain transactions to certain customers read this article for some tips and tricks on how to get around this issue. In this article: Assign trans...

Transaction status

Have you ever found yourself debating the status of a transaction? Find out how to easily recognise the status of a payment on your Dashboard or in your SumUp App. In this article: Successful transaction Failed transaction Learn how to access your sales history on your device here. What does a ...

Accepting card payments abroad

As well as operating your business in your home country, we want to make it easier for you to grow your business when travelling abroad too. You can accept payments for a limited time whilst using your SumUp Account in the following European countries. European countries where SumUp is availabl...

Fiscal compliance

Is SumUp responsible for my tax compliance? As a provider of mobile point-of-sale products and related services, SumUp is not responsible for your fiscal compliance and will not interact with tax authorities to provide them with merchant fiscal transaction data. Merchants are solely responsible f...

Accepting Bitcoin payments

We no longer accept Bitcoin at SumUp. This is primarily due to its low usage among our clientele. However, SumUp does offer a plethora of other payment options with our Air Card Reader:  Your customers can pay by inserting their EMV chip card. Contactless (NFC) payment also makes it easy for cust...

Server error

This is a problem in the SumUp App or on the website’s end, and therefore, you cannot solve it yourself. But fret not! When the SumUp App or website displays this message there are a few things you can do to quickly get around the problem. Message for iOS App “Something went wrong! Please try ag...

What is Strong Customer Authentication?

Strong Customer Authentication (SCA) is a measure put into place by the revised Payment Services Directive (PSD2) to make online payments more secure. This set of regulations requires sellers to verify a shopper's identity before allowing an online purchase to be made. The overall goal is to redu...