FAQ Point of Sale Hardware (POS)

This article discusses frequently asked questions on the the SumUp Point of Sale (POS) Hardware: Do I have to use SumUp hardware or can I use my own hardware? Why does the SumUp Point of Sale starter package contain a router? Do I need a fixed internet connection or does the system also work via...

FAQ Point of Sale App (POS)

Note: This article contains information about the SumUp Point of Sale app. If you are using the SumUp Start package, click here. This article discusses frequently asked questions on the SumUp Point of Sale (POS) App: Features 1.1 How do I accept orders with the SumUp POS App 1.2 How can I void ...

FAQ Point of Sale Cloud (POS)

This article discusses frequently asked questions on the SumUp Point of Sale (POS) Cloud: What kind of reporting can I access in the POS Cloud? What are the Plus- & Pro-modules? 2.1 DATEV reports 2.2 Inventory reports 2.3 Customer data base 2.4 Credit, voucher and discount management 2.5 Employ...

Other FAQs (POS)

This article discusses all other frequently asked questions on the SumUp Point of Sale (POS) system: Is the SumUp POS system complying all regulations imposed by the financial institutions? In which countries is the SumUp POS system available? Does the POS software also run on Android? Does SumU...

Aggregated Articles (POS)

Aggregated Items can be used to create special offers, such as lunch combos or other offers, e.g. you offer tapas and beer together with a reduced priced. In the Cloud, create a new article which will be turned into an aggregated article. Click on Master Data → Articles → Add New. Important: Exi...

How to update SumUp POS to version 2.32 (POS)

To ensure tax compliance and smooth use of the POS system, please proceed as follows as soon as the update will be available: Make sure that every transaction is uploaded to the Cloud. To upload your transactions from the app, click on Settings > Cloud & Network > Upload transactions now. Uninst...

SumUp POS 2.32 release notes (POS)

Note: with version 2.32 of the SumUp POS App, all receipts printed while the shop is in Demo Mode will bare the mention "DEMO - TEST PRINT". If you would like to set your shop Live, please contact Customer Support. Changes in version 2.32: New Voucher management, in compliance with the latest re...

What’s new in Version 2.34? (POS)

New Features Cashbook: ■ The cash book is a tool which takes on the function of a journal. In the cash book, you can track all cash flows (receipts, expenditures, change deposits, levies) that occur in a company.  Aggregated Articles ■ Possibility to combine several different articles into a comm...

New Z-Report (POS)

In the latest version of the SumUp POS app, the restructuring the Z report is one of the most important changes for you. The overview and readability have been increased by minor adjustments, making it easier for you to recognise important factors in your business. The following improvements and ...

New Voucher Management (POS)

COUNCIL DIRECTIVE (EU) 2016/1065 of 27 June 2016 amending Directive 2006/112/EC as regards the treatment of vouchers: As of January 1, 2019, new VAT rules apply to vouchers. The new rules are a result of the EU Voucher Directive, which is designed to harmonise the VAT treatment of vouchers within...

Single Purpose Voucher configuration (POS)

VAT must be applied to the Article-Group containing the Voucher article. For example if articles are sold with 19% VAT, the Article-Group containing the Voucher article must have a VAT rate of 19%. Reminder: VAT is assigned in the Cloud by clicking on Master Data > Article-Group and editing the...

Multi Purpose Voucher configuration (POS)

The Article-Group containing your Voucher article (most often named "Vouchers") should have a VAT rate of 0% assigned to it. Reminder: VAT is assigned in the Cloud by clicking on Master Data > Article-Group and editing the desired Article-Group. Choose a desired article-type for your "Voucher"...

Multi Purpose Vouchers (POS)

As of January 1, 2019, due to the updated regulation (specifically articles 30a & 30b), Multi Purpose Vouchers are redeemable for several VAT rates, where VAT is due upon redemption of the voucher. VAT on MPVs is only due at the time goods are actually exchanged or services are actually provided....

Single Purpose Voucher (POS)

As of January 1, 2019, due to the updated regulation (specifically articles 30a & 30b), Single Purpose Vouchers are redeemable for a single VAT rates, where VAT is due upon issue of the voucher. VAT on SPVs is due at the time these are issued or transferred. To comply with regulation, VAT must no...

Troubleshooting Point of Sale System (POS)

This article will help you if problems with your SumUp Point of Sale (POS) system occur. During the first setup my login details are not accepted. What can I do? Alert: Unfortunately your location could not be determined What can I do if I accidentally started/closed a business day? Changes that...

How to Check if you are Logged in with Apple ID (POS)

Check if you have already logged in with your Apple ID by going to the iPad’s Settings and see the top left of the screen. If you are signed in, just make sure to have your password nearby.  If you don’t remember it, this link will support you in creating a new one. If you don’t remember the emai...

Check if your Business Day is Open or Closed (POS)

At the top of the screen within the app there will be a red calendar icon in the middle of the screen with the word “Closed” next to it if your business day is off.   If your business day is still open, proceed to this guide to know how to close it.

How to Close the Business Day (POS)

Note: The business day must be closed before updating the app. Therefore, please wait until your shop is closed before updating or downloading the app. Remember that you cannot reopen a business day in the app on the same calendar day. Text version: 1 - Click on the calendar icon at the top of t...

How to Uninstall the App from your iPad (POS)

Once you’re sure that the business day is closed, you can delete the POS App. To delete the app, press on the icon for a few seconds until all of the icons start wiggling. Then press the “x” at the top left corner of the app icon to delete it.   Text version 1- Keep the app pressed for few secon...