SumUp Air: Troubleshooting guide

Can't connect to your phone or tablet? We’ll guide you through troubleshooting your Air Card Reader so you can return to your sales as quickly as possible. Is my device compatible? Check this article for a list of compatible smartphones or tablets. Is my card reader charged? A low battery level ...

SumUp App: Product Catalogue

The Product Catalogue lets you create set products and shelves so you can manage your entire inventory in one place, making your transactions even faster. In this article: How to use the Product Catalogue Manage my products Manage my categories How to use the Product Catalogue Enabling the Pr...

Cloud print service–a step-by-step guide

Cloud Print will enable you to manage your business transactions more efficiently by allowing you to easily share or print transaction receipts via the SumUp App. Note: Cloud printing service is only available within the SumUp App. In this article: Send a receipt Send additional receipts Tips to...

Printers

We support various receipt printers that you can use when accepting payments with SumUp. The portable printers connect via Bluetooth to your phone or tablet via Bluetooth so you can take them with you wherever you go. Printers allow you to provide your customers with a physical receipt. Importan...

SumUp Air: Manual

This section contains everything you’ll need to know about accepting card payments with your SumUp Air.   General usage Payment methods Insert the card into the slot at the top of the SumUp Air with the chip facing you. Tap the card on the display of the card reader for 1-2 seconds for conta...

Blocked device and warranty

If you're curious about the warranty SumUp offers on its card readers or wondering what to do should your device become disabled, read the following article. Blocked device To maintain the security of your card reader, it’s been equipped with safety mechanisms that will permanently disable the de...

Install a firmware update

Our team is constantly working on making our card readers even more reliable and faster. Therefore, from time to time updates are available for the firmware of the card reader. Please install a firmware update whenever available, as it will improve the reliability and speed of your transactions. ...

Stolen card reader

No sensitive card data is stored on any mobile device while processing payments with SumUp. Because of that, all data will remain unaffected if your card reader gets stolen. Due to the fact that the SumUp device encrypts all the information as it reads the card, no unencrypted data is ever stored...

SumUp and the environment

We are taking a number of different steps to reduce the impact that we have as a business on the environment. One of them is being compliant with the WEEE directive 2012/19/EU (waste electrical and electronic equipment). This directive makes the producer responsible for the environmental impact o...