Customising my receipts

With just a few simple clicks on sumup.me, you can now tailor your SumUp receipts to suit your business. This article will tell you how you can amend the details on your receipts so your customers can easily recognise their payments as well as your business.  Important Changing the information o...

Employee accounts

Employee accounts allow you to create a separate account for each employee. The advantage: You can check and analyse each sale for every employee individually. Different accounts, one bank account: The transactions processed by your employees will be paid out to the bank account registered to you...

Change my bank account

You can easily change your bank account details. Here’s how: Log into your SumUp Account at sumup.me. Select “Account” followed by “Account Details” in the menu bar on the left-hand side of the screen. Go to “Bank details”. Scroll down to the button “Change Bank Account”. Please enter your IBAN ...

Amend account information

Keeping your business details as well as your personal details up to date is not only crucial for your customers' receipts but also a legal requirement. We will support you to ensure that your business information is correct. You can make the following changes to your account yourself: Change y...

Refer a friend

Like your SumUp card reader? Don’t keep it a secret! Give your friends a discount on their first SumUp card reader by sharing a personal invite link. You’ll also benefit by earning a money reward for each new SumUp card reader ordered. How can I refer my friends to SumUp? It's easy to invite your...

Reset password

If you have forgotten your SumUp password and would like to reset it, request an email on the login screen at sumup.me or in the SumUp App. Click "Forgot your password?" above "Login". Enter your email address. Click on "Reset Password". You will receive an email. In the email, click on "New Pas...

Account verification documents

SumUp is authorised as a Payment Institution by the Financial Conduct Authority (FCA). Therefore, we are obligated to verify that you are the individual registered with the SumUp account and that you are the main contact for your business. How can I verify my account? You will receive an email f...