Sales history

Your sales history contains a basic breakdown of all the payments you’ve accepted using SumUp. In this article: Transaction overview Accessing my sales history Online filter options Transactions and sales details Transaction overview We provide you with a transaction list that allows you to ...

Employee accounts

Employee accounts allow you to create a separate account for each employee. The advantage: You can check and analyse each sale for every employee individually. Different accounts, one bank account: The transactions processed by your employees will be paid out to the bank account registered to you...

Change my bank account

You can easily change your bank account details. Here’s how: Log into your SumUp Account at sumup.me. Select “Account” followed by “Account Details” in the menu bar on the left-hand side of the screen. Go to “Bank details”. Scroll down to the button “Change Bank Account”. Please enter your IBAN ...

Amend account information

Keeping your business details as well as your personal details up to date is not only crucial for your customers' receipts but also a legal requirement. We will support you to ensure that your business information is correct. You can make the following changes to your account yourself: Change y...

Refer a friend

Like your SumUp card reader? Don’t keep it a secret! Give your friends a discount on their first SumUp card reader by sharing a personal invite link. You’ll also benefit by earning a money reward for each new SumUp card reader ordered. How can I refer my friends to SumUp? It's easy to invite your...

Reset password

Forgotten password If you have forgotten your SumUp password and would like to reset it, request an email on the login screen at sumup.me or in the SumUp App. Click "Forgot your password?" above "Login". Enter your email address. Click on "Reset Password". We will receive an email. In the email,...

Account verification documents

SumUp is authorised as a Payment Institution by the Financial Conduct Authority (FCA). Therefore, we are obligated to verify that you are the individual registered with the SumUp account and that you are the main contact for your business. How can I verify my account? You will receive an email f...

Contact details

Need help? Contact our support agents during our office hours if you have any questions for which you can't find the answers here.   United Kingdom Ireland Malta Chat with us   Use the "Chat with us" button below to ask your questions. You can also chat with us via your SumUp App or your o...