As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring bank, who acts as a gateway to the card services.

Our license is not limitless and we cannot support every business model. Therefore it can happen that new restricted categories are added or existing ones removed. We will do our best to update the list as soon as possible. For further questions please contact our Support Team.


The following business categories cannot be supported:

  • Future business: The delay between processing a card transaction and handing out the product/service should be no longer than 7 days. If the delay is more than 7 days, your business falls into the category of "Future business" (e.g. flight tickets)
  • Adult entertainment and/or adult content websites including Electronic Commerce adult content (videotext) merchants
  • Airlines
  • Any merchant operating outside the United States
  • Any merchant accepting transactions on behalf of another business
  • Any merchant selling goods or services that represent a violation of any law, statute or regulation
  • Any merchant selling products that infringe on the intellectual property rights of others, including counterfeit goods or any product or service that infringes on the copyright, trademark or trade secrets of any third party
  • Bail Bond Services
  • Bankruptcy Lawyers
  • Bidding Fee Auction including Penny Auctions
  • Brand or Reputational damaging, potential or otherwise, activities including Bestiality, Child Pornography, Escort Services, Mail Order Brides, Occult
  • Business seminars (real estate seminars, investment programs, business opportunities/strategies)
  • Buyer Clubs/Membership Clubs
  • Collection agencies, refinancing of debt/factoring, mortgage, brokers/reduction services/refinancing, payday loans
  • Commodity Trading or Security Trading
  • Credit Counseling or Credit Repair Services
  • Credit Protection or Identity Theft Protection Services
  • Cruise Lines
  • Currency Exchanges or Dealers
  • Debt Elimination, Reduction or Consulting Services
  • Deposits/caution and any type of payment that is subject to refund, regulated by the merchant’s terms and conditions
  • Digital Wallet or Prepaid Companies
  • Direct Marketing-Inbound, Telemarketing including videotext services
  • Direct Marketing-Travel Related Arrangement Services
  • Direct Marketing: Continuity or Subscription services
  • Discount Coupon merchants or Online Sites
  • Discount Medical or Dental plans including Discount Insurance
  • Distressed Property Sales and/or Marketing / Real Estate Flipping
  • Drug paraphernalia
  • e-Cigarettes
  • Firearms including Ammunition
  • Fortune tellers
  • Gambling Activities and Establishments, including lotteries, internet gaming, contests, sweepstakes, or offering of prizes as an inducement to purchase goods or services
  • High interest rate non-bank consumer lending including payday lending and title loans
  • Infomercial merchants
  • Internet Pharmacies
  • Investment or “Get rich quick” merchants, business or programs
  • Marijuana dispensaries and related products or services
  • Marketing Activities involving “pay only for shipping” and/or “free trial” periods
  • Merchants utilizing renewal, or continuity subscription practice
  • Money Transfer, Wire Transfers, Money Orders, Transmitters, and Check Cashing including merchants required to be registered as Money Service Business
  • Non-licensed counselling centres (e.g. debt and financial counselling, marriage and family counselling, alcohol/drug abuse counselling and other personal counselling)
  • Multi-Level Marketing Businesses
  • Outbound Telemarketers and Telecom merchants
  • Pawn shops
  • Prepaid Phone Cards and Services
  • Products with doubtful efficiency: may include but not limited to weight loss products, hair growth products, products to boost physical performance
  • Pseudo Pharmaceuticals
  • Rebate-Based Businesses
  • Sale of Mobile Minutes
  • Selling or Sales of Social Media Activity
  • Sports Forecasting or Odds Making
  • Substances designed to mimic illegal drugs
  • Timeshares including resale’s and related marketing
  • Transacting Virtual Currency or credits that can be monetized, re-sold or converted to physical or digital goods or services or otherwise exit the virtual world
  • Up-Selling
  • Used cars (if you sell Yachts/Motorbikes/Cars, no matter if used or new)

If one of these categories describes your business (either completely or partly) and you're already a SumUp merchant, we kindly ask that you contact our Support Team (support@sumup.com).

Was this article helpful?

Didn't find what you were looking for?

Contact Us

Articles in this section