What happens if my card reader is stolen?
Due to the fact that the SumUp device encrypts all card information during transactions, no unencrypted data is ever stored on the device during the transaction process. Because of that, all data will be unaffected if your card reader gets stolen.
Our team works hard to ensure your security, which is why we constantly update our systems to ensure we provide the appropriate levels of protection. Additionally, we take all preventive measures necessary to keep our systems secure and our clients’ data safe. We have qualified internal and external teams to test our security systems on a regular basis, and sensitive data is strictly controlled at all times.
If your SumUp Card Reader has been stolen, please order a new one via the shop in your SumUp Account at sumup.me and send the invoice to your insurance company.