With SumUp, merchants can take cards displaying the logos of Visa, V Pay, MasterCard, Maestro or American Express.
If you want to know more about our card reader and service, here you can find all the answers to the most frequently asked pre-sign up questions:
☉ How much do I have to pay for the card reader? Do I have to pay VAT?
The SumUp Air Card Reader costs $29. This price does not include VAT, however, SumUp will cover shipping costs!
Please see the website for current offers and check out our Pricing and Fees article for a breakdown of the fees associated with SumUp.
☉ What are the transaction fees? Do I get an invoice?
With no monthly fees, pay only 2.65% per transaction for all accepted cards.
*Note: Each Virtual Terminal transaction fee is 2.95% + $0,15.
☉ Do I have to pay VAT on the payouts I receive?
No, there is no VAT on our transaction fee. Read through our Payout Report article for additional information.
☉ Are there different fees for different payment methods?
There are no differences between the different card schemes (MasterCard, Visa, American Express) in terms of fees.
As mentioned, the Virtual Terminal transaction fee is different from the standard fee of the SumUp card reader.
☉ Are there any hidden fees?
Nope. With no monthly costs or fixed contracts, you simply pay per transaction. That's it!
☉ Do I need a SumUp card reader?
Yes, in order to process transactions with SumUp, you'll need our card reader. Also, you can provide employees with additional card readers which you can manage under one SumUp account.
Want to know the differences between our card readers? Read through SumUp Card Readers for an overview of our readers.
☉ Do I need a phone or tablet?
You need only a smartphone or tablet to pair with the SumUP Air card reader.
If you're wondering about your device's capability to connect to a SumUp Card Reader, we've created a handy Compatibility page for you.
☉ Do I need an internet connection?
In order to process transactions with SumUp, you will need connection to the internet via WiFi or data coverage (minimum 3G speed).
☉ Do I need a charging station?
While a charging station isn't necessary as you can charge your card reader via the included USB cable connected to a computer or another power source, SumUp does have a charging station available that not only charges but holds the reader in place while it rests on a flat surface.
☉ Do I need a printer?
No printer is necessary as you can send customers their receipts via SMS or email.
*Note that you will be able to print receipts should you connect the card reader to a compatible printer or you can print and/or share via cloud printing services. For more information, click here.
☉ Do I need a business bank account?
If the SumUp account is opened in the name of a company, the bank account must be in the name of the company, and not in the name of its manager or officer. The bank account must also utilise the same currency as the country in which the company's SumUp account is registered.
If you are self-employed, then you can use your personal bank account.
Click here to learn about the bank account requirements needed to register your business with SumUp.
☉ Which legal type should I choose for my SumUp Account?
Merchants will be asked to identify their business' legal type such as sole trader, limited company, partnership, club or society etc.
☉ Which business information does SumUp need?
To begin transacting with SumUp, we only need your email address, password, shipping address and payment details. You can complete your account information later and will be asked to provide:
- Legal type and business category
- Name of business and address
- Names of the beneficial owners
- Contact details and contact address of authorised signatories
- Personal details such as personal address, date of birth and mobile number
- Bank account in the country in which you operate your business
For a more comprehensive list of what information SumUp requires from businesses for verification, please click here.
☉ Does SumUp support every business model?
We love supporting small businesses, dreamers and creative business models. Kindly note that as a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring bank, who acts as a gateway to the card services. This means that our license is not limitless, and that we therefore, cannot support every business model. Be encouraged that we do support thousands of various businesses.
Check out our list of restricted businesses for a better idea of the business models that SumUp cannot support.
☉ Will I be required to provide my personal information?
SumUp is registered as a Money Service Business with FinCEN and is required to identify its customers in line with Anti-Money Laundering rules. Therefore, we are obligated to verify that you are the individual registered with the SumUp account and that you are the main contact for your business. In order to do this, we require your personal details.
These requirements are not only to protect SumUp as a company, but our merchants as they are the lifeblood of all that we do. Your privacy and security concerns matter to us. Know that our team works hard for your security, which is why we constantly update all systems to ensure we provide the appropriate levels of protection regarding our merchants' information.
Kindly see our Security article for further information on this topic.
☉ How can I order my SumUp Card Reader?
In our two-step signup process, register for your SumUp account and order your card reader at sumup.co.uk. To complete your order, you will need to enter your preferred method of payment as well as your delivery address to which you would like us to ship your order.
*Note: SumUp offers the possibility for your to list a delivery address outside of the country in which you have registered your SumUp account.
☉ Does SumUp offer additional accessories for the card reader?
Of course we do! Check out the SumUp Shop within your dashboard to view our array of functional accessories for your card reader such as charging stations, receipt printers etc.
☉ How does the shipping process work?
SumUp will cover the cost of shipping the card reader to the delivery address provided when a card reader is ordered. Once an order for a card reader is placed, it will take between 1-3 business days for the payment of the order to reach our bank account. Directly after SumUp has received the payment, we will ship the order, which will take between 4-5 business days.
This Delivery article provides further details concerning this process.
☉ How to track my shipment?
A tracking link via SMS and email will be sent to you on the day we ship your order.
☉ Will I be able to provide my customers with receipts?
After a successful transaction, you will have the option to send a receipt to your customer via email or SMS at no cost to you. You also have the option to connect to a receipt printer if your customers prefer a physical copy of their receipt.
☉ When do I receive my payout from a transaction?
It typically takes 1-2 business days from the transaction date to the day the funds appear in your bank account. Note that merchants are able to choose the frequency of their payouts: daily, weekly or monthly.
Confused? Not to worry, click here for a helpful article regarding payouts.
☉ Do I get a Payout report and/or a record for my tax accountant?
For each payout to your bank account you will receive a Payout Report (PDF format) sent via email that lists every single transaction included in the payout. Within your SumUp account, you will be able to set your preference for frequency of receiving via email Payout Reports: daily or monthly.
You will be able to access and download your payout reports via your SumUp account at sumup.me. Additionally, you can also check the status of all your transactions.
Click on the following to learn more:
☉ Can I accept international cards?
Our general rule of thumb is that if the card being used displays a MasterCard, Maestro, V PAY, Visa or an American Express logo, we can process the payment. See our Accepted Cards article for further information.
When processing payments from international cards, it is important to note that cardholders may be charged an additional currency conversion fee and that the payout time for these cards may be longer. Additionally, all transactions are subject to the approval of the card issuer.
Let your customers choose the way they want to pay. Whether it’s via Chip and PIN, a tap of their card or phone, you’ll never have to turn a customer away.