Getting Started with Virtual Terminal

Your customers want to pay with a credit card but are not physically present to make the payment? For these cases we developed Virtual Terminal: it enables you to charge credit cards by just entering them on your phone or computer – no card reader needed! Increase flexibility and cash flow by taking payments by accepting remote payments.

In this article:

  • What are the benefits of Virtual Terminal?
  • Who is eligible?
  • What are the business requirements?
  • How do I sign up?
  • What do I pay to use Virtual Terminal?
  • Step-by-Step-Guide to using Virtual Terminal

What are the benefits of Virtual Terminal?

  • Accept card-not-present transactions over the phone or via email.
  • Use Virtual Terminal as a backup for your SumUp Card Reader.
  • Increase convenience for customers by not requiring them to be physically present for payments.

Who is eligible to use Virtual Terminal?

The Virtual Terminal features are available to most businesses, however, there are some restrictions:

Restricted businesses
  • Alcohol Sales
  • Bars/Nightclubs
  • Currency Exchanges (Digital)
  • Debt Collection
  • E-Cigarette Sales
  • E-Voucher Merchant Models
  • Green Card Services
  • Online Pharmacies
  • PPI Claims
  • Tattoo Studios
  • Tobacco Products
  • Telemarketing
  • Unlicensed Ticket Agencies
  • Marijuana/CBD and other related products
  • Adult Entertainment and other related services

This is not an exhaustive list and is subject to change.

What are the business requirements?

In order to protect you and your customers, we have put in place business requirements that you need to fulfil before you can start using Virtual Terminal.

We can verify your business with any of the following documentation:

  • Business registration number
  • EIN number/Copy of EIN letter
  • Registration documentation issued by the Secretary of State
  • Annual business tax returns

If applicable, also provide us with links to online presences such as websites or social media.

Important

These documents need to be issued in the applicant’s name or we will require a Power of Attorney for the person named in the application.

How do I sign up for Virtual Terminal?

Your business is eligible and you have all the documentation ready? Then it’s time to get started.

New to SumUp?

  1. Create a SumUp account at sumup.me.
  2. After we have verified your account, send an email to support@sumup.com with your Virtual Terminal request.
  3. Reply to the Virtual Terminal application form that we send you.

Already have an account?

  1. Send us your request for Virtual Terminal to support@sumup.com from the email registered to your SumUp account.
  2. Reply to the Virtual Terminal application form that we send you.

After the review of your application form is complete, you will receive our decision notice via email.

What do I pay to use Virtual Terminal?

For every transaction with Virtual Terminal, we charge a flat transaction fee of 2.95% plus $0.15. There are no other costs associated with using this service.

Step-by-Step-Guide to using Virtual Terminal

You are all set! In order to help you learn how to use the Virtual Terminal feature, we have created a Step-by-Step-Guide that will make it easy for you to start taking remote payments.

Find it here.

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