Tipping

When you first create your SumUp account, tipping is automatically turned off. Within the SumUp App, you can manage and adjust your default Tipping settings to ensure a seamless checkout process.   Note: Smart tipping is currently only available for iOS devices, but we look forward to launching t...

Accept Cash Payments

Even though your business will be set for accepting card payments with the SumUp Card Reader, from time to time, your customers might still want to pay with cash. You can keep track of these payments using the SumUp App so that all your sales are in one place. (Note: Of course, there are no fees ...

Refund Transactions

This guide shows you how to refund card transactions processed with SumUp either through your SumUp Account at sumup.me or through the SumUp App on your smartphone or tablet. In this article: Refund transactions in your SumUp Account Refund transactions in the SumUp App Important Transactions ...

Assigning Transactions

For security purposes, we don’t save the name of the cardholders who transact with SumUp, so customer names won’t appear in your payout reports. However, if you still want to be able to assign transactions to certain customers, read this article for some tips and tricks on how to streamline the r...

Transaction Status

A transaction status indicates whether a transaction has been successful or failed. This article explains where and how to identify these transactions.  View A Transaction Status Failed Transactions View A Transaction Status When using SumUp you’ll receive live confirmation as to whether a tran...

Accepting Bitcoin Payments

We no longer accept Bitcoin at SumUp. This is primarily due to its low usage among our clientele.  However, SumUp does offer a range of other payment options with our Air Card Reader: your customers can pay by inserting their EMV chip card, swiping a magstripe card, or tapping a contactless (NFC)...