Retrieval Requests, Chargebacks and Fraud Notifications

At SumUp we do everything in our power to minimize fraud and through that the chances of chargeback. In case you still receive a retrieval request, chargeback or a fraud report follow the guidelines in this article. In this article: Retrieval request Chargebacks Fraud reports Retrieval requests...

Invoice Inquiry

We are obliged by our payments providers to check the legitimacy of the transactions. We might be required to collect additional information, such as an invoice, from you to verify the payment.  Important A detailed invoice, issued in the name of your company, should: include not only the busin...

SumUp Cares

At SumUp, we’re committed to providing excellent products and services to our merchants around the world. All our customers have the right to fair, effective and courteous service at all times, which is why we highly value all of our customer feedback. If for any reason, you’re not happy with our...