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Security & privacy
Lost or stolen card reader
What happens if your card reader goes missing? Here's how to report lost devices and ensure your data is protected and prevent fraudulent use.
Read ArticleMy card reader is blocked
If your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.
Read ArticleReduce the risk of chargebacks
The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
Read ArticleHigh-value transactions
Here’s how to accept high-value payments while reducing the risk of a chargeback or other complications.
Read ArticleRecognise phishing attacks
Phishing is an online scam technique whereby scammers impersonate legitimate organisations or people in order to access sensitive information. The following tips will help you recognise and avoid phishing scams.
Read ArticleDefend against phishing attacks
Prevent the loss of sensitive information by defending against phishing scams that seek to steal and expose your personal information. Here are a few tips on how to protect yourself against phishing.
Read ArticlePayment disputes: What is a chargeback?
A chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.
Read ArticleHow secure is my password?
If you get a warning that your password is on a known list of common or leaked passwords, you may be at risk to hackers. Here’s what you need to know.
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