Retrieval Requests, Chargebacks and Fraud Notifications

At SumUp we do everything in our power to minimize fraud, and in turn, minimize the chances of chargebacks. In case you still receive a retrieval request, chargeback or a fraud report, this article will help you understand the process. In this article: Retrieval request Chargebacks Fraud reports...

Invoice Requests

In this article: Why would SumUp ask me for an invoice? What’s the difference between an invoice and a receipt? What makes a good invoice? Why would SumUp ask me for an invoice? We’re required by our financial industry partners to check the legitimacy of all transactions to make sure they compl...

SumUp Cares

At SumUp, we’re committed to providing excellent products and services to our merchants around the world. All our customers have the right to fair, effective and courteous service at all times, which is why we highly value all of our customer feedback. If for any reason, you’re not happy with our...

Contact Details

Need help? Contact our support agents by email or by phone during our office hours if you have any additional questions!   United States E-Mail support@sumup.com Phone 1 (888) 250-2164 Opening Hours 9am - 7pm EST (Monday-Friday)