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My profile

Is my device compatible?

Check if your mobile device is compatible with the SumUp app and what additional compatibility requirements there may be.

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Bank account compatibility

There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.

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Verify my SumUp profile

For legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the $500 pre-verification limit.

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Fill out the item import template

To import multiple items at once, you’ll need to complete the CSV template with the details of your items. Here’s what you need to know.

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Update my personal details

Edit your SumUp profile details to amend your home address and update the name of the profile owner.

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Manage my profile details

Amend your profile details to ensure all your information is up-to-date, from business details to changing passwords.

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Download the app

Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.

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How do transaction limits work?

Check out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.

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Update my bank information

Change the bank account connected to your SumUp profile to decide where you want us to send your money.

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Change my password

Reset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.

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Edit my contact details

Edit your email address and amend your phone number to update contact details and change the email you use to log in.

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Sign up for SumUp

Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.

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Upload documents on my SumUp profile

On occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.

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Customize my receipts

Personalise your customer receipts by editing the business information shown on them and adding a custom message.

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Get started with SumUp

Set up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.

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Customize my billing descriptor

Edit your billing descriptor to change how transactions with your business appear on customer bank statements.

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Activate my SumUp profile

After signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.

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Close my profile

We'll be sorry to see you go, but if you really must leave, here's how you can permanently close your SumUp profile.

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Create employee profiles

Set up employee profiles to create separate logins for each of your employees, allowing you to customise what employees are able to do.

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Change my business details

Edit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.

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Export my item catalog

Export your item catalog as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.

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Refer a friend

Earn rewards for you and your friends by recommending SumUp. Simply share your invite link and, if your friend makes a purchase with us, you’ll both get a referral bonus.

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