Čo potrebujem vedieť pred registráciou?

With SumUp, merchants can take cards displaying the logos of Visa, V Pay, Mastercard, Maestro, American Express, Diners Club, Discover or Union Pay.
If you want to know more about our card reader and service, here you can find all the answers to the most frequently asked pre-sign up questions:

Čo ma bude používanie SumUp stáť?

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☉ How much do I have to pay for the card reader? Do I have to pay VAT?

The SumUp Air Card Reader costs £29.00/€39.00. Our latest addition, the SumUp 3G Card Reader costs £ 99.00/€ 99.00. This price does not include VAT, however, SumUp will cover shipping costs!
Please see the website for current offers.

☉ Aká je výška transakčných poplatkov? Obdržím faktúru?

With no monthly fees, pay only 1.69% (UK) / 2.75% (Ireland and Malta) per transaction for all accepted cards.
*Note: Each Virtual Terminal transaction fee is 2.95% +£0,25 /2.95% + €0,25.

Nie ste si istý, aké karty môžete prostredníctvom SumUp prijímať? Kliknite sem. Ak si chcete prečítať viac o virtuálnom termináli, kliknite sem.

☉ Budem v prípade platieb, ktoré mi budú poukázané, platiť DPH?

Nie, transakčný poplatok je oslobodený od DPH. Viac informácií nájdete v článku Prehľad poukázaných platieb.

☉ Are there different fees for different payment methods?

There are no differences between the different card schemes in terms of fees.
As mentioned, the Virtual Terminal transaction fee is different from the standard fee of the SumUp card reader.

☉ Are there any hidden fees?

Nie. Nečakajú na vás žiadne mesačné poplatky ani zmluvná viazanosť. Platíte iba za každú transakciu, ktorú uskutočníte.

Aké technické požiadavky musím splniť, aby som mohol SumUp používať?

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☉ Do I need a SumUp card reader?

Yes, in order to process transactions with SumUp, you'll need our card reader. Also, you can provide employees with additional card readers which you can manage under one SumUp account.
Want to know the differences between our card readers? Read through SumUp Card Readers for an overview of our readers.

☉ Do I need a phone or tablet?

You need only a smartphone or tablet to pair with the SumUP Air card reader.
If you're wondering about your device's capability to connect to a SumUp Card Reader, we've created a handy Compatibility page for you.

☉ Do I need an internet connection?

Aby ste mohli prostredníctvom SumUp spracovávať transakcie, musíte mať pripojenie na internet (WiFi alebo mobilné dáta (minimálne 3G).

☉ Do I need a charging station?

Nabíjací podstavec mať nemusíte, keďže platobný terminál môžete nabiť tak, že ho pripojíte k svojmu počítaču alebo k inému zdroju (prostredníctvom USB kábla, ktorý je súčasťou balenia). SumUp však ponúka špeciálny nabíjací podstavec, ktorý zároveň slúži ako držiak platobného terminálu na rovnom povrchu.

☉ Do I need a printer?

No printer is necessary as you can send customers their receipts via SMS or email.
*Note that you will be able to print receipts should you connect the card reader to a compatible printer or you can print and/or share via cloud printing services. For more information, click here.

Aké informácie bude odo mňa SumUp pri registrácii požadovať?

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☉ Do I need a business bank account?

Ak bol SumUp účet založený na meno spoločnosti, bankový účet musí byť vedený na meno spoločnosti a nie na meno jej riaditeľa/manažéra. Mena, v ktorej je bankový účet vedený, musí byť zároveň rovnaká ako mena krajiny, v ktorej je príslušný SumUp účet zaregistrovaný.

Ak ste živnostník, môžete použiť aj svoj osobný bankový účet.

Kliknite sem pre viac informácií o tom, aký bankový účet musíte mať, aby ste mohli SumUp používať.

☉ Which legal type should I choose for my SumUp Account?

Obchodníci musia uviesť, či sú živnostníkmi, spoločnosťou s ručením obmedzeným, združením, klubom, spolkom a pod.

☉ Which business information does SumUp need?

Aby ste prostredníctvom SumUp mohli začať uskutočňovať transakcie, budete musieť uviesť svoju e-mailovú adresu, heslo, dodaciu adresu a platobné údaje. Informácie o vašom podnikaní môžete zadať aj neskôr. Konkrétne od vás budeme potrebovať nasledovné údaje:

  • Právna forma a odvetvie, v ktorom pôsobíte
  • Obchodné meno a sídlo
  • Mená vlastníkov
  • Kontaktné údaje a kontaktné adresy osôb s podpisovým právom
  • Osobné údaje, ako napríklad adresa bydliska, dátum narodenia a číslo mobilného telefónu
  • Bankový účet v krajine, v ktorej podnikáte

Podrobný prehľad údajov, ktoré SumUp potrebuje na overenie vášho účtu, nájdete tu.

☉ Does SumUp support every business model?

We love supporting small businesses, dreamers and creative business models. Kindly note that as a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring bank, who acts as a gateway to the card services.
This means that our license is not limitless and that we, therefore, cannot support every business model. Be encouraged that we do support thousands of various businesses.

Pre viac informácií si prezrite zoznam odvetví, pre ktoré nie je SumUp k dispozícii. Tento zoznam nájdete tu.

☉ Will I be required to provide my personal information?

SumUp is registered as a Money Service Business with FinCEN and is required to identify its customers in line with Anti-Money Laundering rules. Therefore, we are obligated to verify that you are the individual registered with the SumUp account and that you are the main contact for your business. In order to do this, we require your personal details.

These requirements are not only to protect SumUp as a company but our merchants as they are the lifeblood of all that we do. Your privacy and security concerns matter to us. Know that our team works hard for your security, which is why we constantly update all systems to ensure we provide the appropriate levels of protection regarding our merchants' information.

Viac informácií nájdete v článku Bezpečnosť.

Ako si môžem objednať riešenia od SumUp?

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☉ How can I order my SumUp Card Reader?

In our two-step signup process, register for your SumUp account and order your card reader at sumup.co.uk / sumup.ie / sumup.com.mt. To complete your order, you will need to enter your preferred method of payment as well as your delivery address to which you would like us to ship your order.
*Note: SumUp offers the possibility for you to list a delivery address outside of the country in which you have registered your SumUp account.

Môžem si k platobnému terminálu od SumUp objednať aj nejaké príslušenstvo?

Samozrejme! Po prihlásení k svojmu SumUp účtu si otvorte sekciu Obchod a vyberte si z širokej ponuky príslušenstva, v rámci ktorej nájdete nabíjacie podstavce, tlačiarne a pod.

☉ How does the shipping process work?

SumUp will cover the cost of shipping the card reader to the delivery address provided when a card reader is ordered. Once an order for a card reader is placed, it will take between 1-3 business days for the payment of the order to reach our bank account. Directly after SumUp has received the payment, we will ship the order, which will take between 2-3 business days.
This Delivery article provides further details concerning this process.

☉ How to track my shipment?

Po odoslaní objednávky vám prostredníctvom SMS a e-mailu zašleme odkaz, ktorý slúži na sledovanie zásielky.

Akým spôsobom mi SumUp pomôže s účtovníctvom?

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☉ Will I be able to provide my customers with receipts?

After a successful transaction, you will have the option to send a receipt to your customer via email or SMS at no cost to you. You also have the option to connect to a receipt printer if your customers prefer a physical copy of their receipt.
Click here for more information about printers and here for receipts.

☉ When do I receive my payout from a transaction?

It typically takes 2-3 business days from the transaction date to the day the funds appear in your bank account. Note that merchants are able to choose the frequency of their payouts: daily, weekly or monthly.
Confused? Not to worry, click here for a helpful article regarding payouts.

☉ Do I get a Payout report and/or a record for my tax accountant?

For each payout to your bank account, you will receive a Payout Report (PDF format) sent via email that lists every single transaction included in the payout. Within your SumUp account, you will be able to set your preference for the frequency of receiving via email Payout Reports: daily or monthly.

You will be able to access and download your payout reports via your SumUp account at sumup.me. Additionally, you can also check the status of all your transactions.

Viac informácií nájdete tu:

Môžem SumUp využívať aj v zahraničí?

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☉ Which countries does SumUp support?

SumUp is currently supporting 31 countries across the world. For a list of these countries, click here.
All SumUp merchants can request permission to use SumUp outside of their home country in another country that is supported by SumUp.

☉ Can I accept international cards?

Our general rule of thumb is that if the card being used displays a Mastercard, Maestro, V PAY, Visa, American Express, Diners Club, Discover or Union Pay logo, we can process the payment. See our Accepted Cards article for further information.
When processing payments from international cards, it is important to note that cardholders may be charged an additional currency conversion fee and that the payout time for these cards may be longer. Additionally, all transactions are subject to the approval of the card issuer.

Umožnite svojim zákazníkom, aby si vybrali spôsob, akým chcú platiť. Či už je to priložením karty alebo telefónu alebo kartou s čipom chránenou PIN kódom – odteraz už nebudete musieť nikomu povedať nie.

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