ACCORDION GROUP: Air Troubleshooting guide

Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.

Find solutions if your card reader won't connect.

Having issues with your Bluetooth connection? Discover how to reset the Bluetooth connection on your card reader so you can connect to other devices.

My card reader won't connect - SumUp Support

INTRO CARD: My card reader won't connect

My card reader won't connect

Troubleshoot my Bluetooth connection

ARTICLE: My card reader won't connect

CALLOUT: Connectivity problems - check compatibility and battery

Before connecting

TEXT BLOCK ENTRY: Restore my Bluetooth connection - Reset your card reader's Bluetooth

TEXT BLOCK ENTRY: Restore my Bluetooth connection - Additional troubleshooting

CALLOUT: Blocked device won't connect

Still not connecting?

From setting up your Air card reader to accepting payments and issuing receipts, here's everything you need to make the most of your Air.

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Air card reader

Solo Lite

Get to know the Solo Lite card reader by learning all the essentials of how it works, what it costs and the different payment methods you can accept with it.

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Solo

Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

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Solo card reader

Discover all you need to know about the SumUp 3G Card Reader. Learn how to set up your 3G Reader, accept payments and enable employee profiles and tipping.

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3G card reader

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SumUp Bookings is an online scheduling tool and booking system to manage your business calendar. Set it up now and let your customers book appointments right away.

Bookings

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Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

SumUp Tap

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Tap to Pay

Loyalty

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SumUp Pay

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POS Pro offers and all-in one taking customer orders and managing your business. Simplify your orders, payments, reports and more with Point of Sale Pro.

POS Pro

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Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap-to-pay-on-iphone

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Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

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Remote payments

Boost your cash flow using SumUp Cash Advance. Get additional money to help run your business and then repay it over time as a portion of your card sales.

Cash Advance

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Stay organised and keep an eye on your ins and outs with SumUp's helpful reports. Find out how to access, export and send all your reports here.

My Reports

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My reports

SumUp Invoices is designed to make sending invoices quick and easy. Discover how to send invoices, manage customer lists and import product catalogues.

SumUp Invoices

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Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

Accepting payments

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SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile and manage employee profiles.

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Business management

Your SumUp profile puts you in control. Learn how to sign up for SumUp, edit your profile and use all its features to unlock your business's potential.

My profile

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The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card and learn more about payment limits.

Card

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Business Account & card

You can create an online store with SumUp to start selling your products online. Simply add your products and start sharing your store with customers.

Online Store

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The SumUp Kiosk is a self-service POS add-on that provides self-service ordering and frees up staff time.

SumUp Kiosk 

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Become a SumUp One member and save money on your transaction fees while also getting access to all sorts of extra benefits.

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Payments Plus

Find out everything you need to know about staying secure with SumUp, including maintaining privacy and dealing with chargebacks and retrieval requests.

Security & privacy

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The SumUp POS Lite is a countertop point of sale system that pairs with your SumUp Card Reader so you can easily accept payment all in one place.

POS Lite

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Understand your payouts with details on how long it takes to receive payouts with SumUp and create payout reports to keep track of your money.

My Payouts

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My payouts

Get off the to best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

Pricing & Order

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Pricing and order