View your transaction status

  1. On your SumUp profile, select "Home" and then "Sales".

  2. Click on an individual transaction to view its details, including its current transaction and payout status.

Use the filter options or enter the transaction code in the search to find specific transaction.

Start using SumUp reports

Keep track of your sales for accounting purposes using reports with SumUp.

What do transaction statuses mean?

There are three possible successful statuses:
Successful - payment taken - shown by white tick inside a green circle
Refunded - money was returned to your customer - shown by a curved black arrow inside an orange circle
Paid out - we’ve sent you the money - shown by two white ticks inside a black circle
  1. Your transaction has been accepted successfully

  2. Your transaction has been refunded to the customer

  3. Your transaction has been paid out

What causes failed transactions and chargebacks?

Failed transactions and chargebacks are a pain. Find out what causes failed transactions and learn about chargeback requests.