Check my transaction status

  1. On your SumUp profile, select the "Home" tab in the left-hand panel.

  2. Choose "Sales" to view your sales history.

  3. Click on an individual transaction to view its details. A popup on the right will also display the transaction and payout timeline, as well as all items sold.

To search for individual transactions you can use the filter options or enter the transaction code in the search bar at the top right corner.

  1. In the SumUp app, tap on the "Sales" tab.

  2. Then either scroll through your list to find the relevant transaction or use the search function to find it.

  1. Press the arrow keys up or down on your SumUp 3G to enter the menu.

  2. Use the arrow keys to go to "Transaction history" and press the green tick.

  3. You'll then be able to view your transactions, beginning with the most recent.

  4. Select an individual transaction by scrolling to it and pressing the green tick.

Be aware your 3G Reader can only show transactions processed using the 3G. Check the app or your SumUp profile for a full list.

  1. Log in to your Solo and tap or drag down the arrow at the top of the screen.

  2. Hit “Sales history”.

  3. Select the relevant transaction by tapping on it.

Transaction timeouts

To ensure the highest level of security, SumUp cancels transactions that aren't completed within a specific time frame.

Transaction statuses

There are five possible statuses:
Successful - payment taken
Failed - payment didn’t go through
Paid out - we’ve sent you the money
Refunded - money returned to customer
Charged back - subject to a successful chargeback

Failed transactions and chargebacks are a pain. Find out what causes failed transactions and learn about chargeback requests.