If you've forgotten your password, you can reset it on the login screen of both the SumUp profile and app.

  1. Click "Forgot your password?".

  2. Enter your email address and click "Request password reset"

  3. We'll send you an email. Follow the instructions within to enter and confirm your new password.

If you request the reset email multiple times without it arriving, check your spam folder and ensure you're entering the correct email address.

Failed login attempts

Entering the wrong password five times in a row will freeze your profile for five minutes. Attempting to log in during the freeze will reset timer.