If you've forgotten your SumUp password and need to reset it, you can do so on the login screen of either your SumUp profile or the SumUp App.

  1. Click "Forgot your password?" above "Login".

  2. Enter your email address.

  3. Click on "Reset Password". You will receive an email.

  4. In the email, click on "New Password" and you will be redirected to a page that allows you to enter and confirm a new password.

  5. Click on the "Reset Password" to confirm your new password.

Your password has now been successfully reset and you can now log in to your SumUp profile using your new login details.

  1. On your SumUp profile, click the profile symbol in the top right corner.

  2. Select "Settings" and scroll down to the "Change Password" section.

  3. You now need to enter your current password as well as your new password twice to confirm it.

  4. Click "Change Password" to save your changes.

Your password has now been successfully changed and you can log in to your SumUp profile using your new login details.

Note:

For your security, after 5 consecutive failed login attempts, your profile will be blocked for 5 minutes. You can try again after the 5 minutes elapses.

Further failed attempts during the blocked period will reset the 5 minutes.